Associate Customer Success Manager

🔥 1 minute ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $75k - $125k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

👻 Ghost score 0%

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SHI International Corp.

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

📦 Logistics

🏭 Manufacturing

Consulting • Logistics • Manufacturing

SHI International Corp. is a leading IT solutions provider that offers a comprehensive range of hardware and software products, alongside expert services for businesses of all sizes. With over 35 years of experience, SHI specializes in software licensing, cloud transformations, cybersecurity enhancements, and IT asset management, serving both commercial and public sector markets. The company partners with a vast network of major technology brands to deliver tailored solutions that meet specific technological needs.

📋 Description

• Onboard customers and guide them through their product or service lifecycle • Plan and conduct regular Customer Success Reviews to review product usage, roadmaps, and customer feedback • Serve as the Subject Matter Expert for relevant platforms, tools, or services • Interpret and analyze consumption reports and provide insights for customer success and renewal strategies • Build and maintain relationships with key customers and partners • Collaborate with sales and internal teams to align offerings with customer objectives and drive co-selling opportunities • Support and direct project teams to ensure successful delivery and synchronization of service projects • Continuously learn and develop knowledge of new product technologies and relevant offerings • Manage order workflows and ensure timely delivery of services, working with customers and carriers • Maintain effective communication with customers and internal teams regarding status and upcoming needs

🎯 Requirements

• Completed Bachelor’s Degree or relevant work experience required • 2+ years of experience in a technical, business, or sales role • 1+ year experience in a Cisco dedicated sales support/subject matter expert position selling, quoting, and managing Cisco Support Services & Software contracts, including Enterprise Agreements, self-sufficiently for Customers & Account Executives • Proficient in creating quotes within Cisco’s Commerce Workspace for Renewals (CCW-R) & EAMP portal • Intermediate proficiency with Word, Excel, PowerPoint, and Outlook • Intermediate proficiency using Microsoft Dynamics AX for enterprise resource planning, including order tracking, inventory management, and financial reporting • Intermediate understanding of Cisco's business model, architectural frameworks, and comprehensive solutions • Ability to articulate Cisco Smartnet renewal program • Ability to travel to SHI, Partner, and Customer Events

🏖️ Benefits

• Continuous professional growth and leadership opportunities • Health, wellness, and financial benefits • Medical, vision, and dental benefits • 401K • Flexible spending • World-class facilities and technology provided in offices or home offices

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