Specialist – Global Customer Solutions

Job not on LinkedIn

🔥 16 hours ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $66.5k - $86.6k / year

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Securiti AI

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🔒 Cybersecurity

🤖 Artificial Intelligence

📋 Compliance

💰 Venture Round - Securiti on 2023-03

Cybersecurity • Artificial Intelligence • Compliance

Securiti AI is an AI-focused data security and privacy company that provides a platform to automate data discovery, classification, governance, data access and privacy compliance workflows (for example, data subject access requests, consent management, and risk/incident management). Its offerings combine machine learning and automation to help enterprises locate and protect sensitive data across cloud, SaaS, and on-prem environments and to maintain regulatory compliance (e. g. , GDPR/CCPA). Note: the provided site text could not be read (the page required JavaScript), so this description uses the available prompt and established public knowledge about the company while avoiding invented specifics like funding or headcount.

📋 Description

• Research and resolve high-profile customer complaints involving flight incidents, customers with disabilities (CRO), the Department of Transportation (DOT), and social media channels • Review and resolve complex or escalated complaints involving United or alliance partner products and services in accordance with audit and regulatory mandates • Research issues and partner with stakeholder departments to ensure high-profile matters are sufficiently addressed and resolved • Properly document, represent, and address cases, including public statements, DOT follow-up, and small claims court appearances on behalf of United • Conduct root cause analysis through thorough investigations and communicate suggestions to address failures • Work with other organizations to establish customer experience history for escalated incidents • Provide leadership updates and executive-level communications regarding incident handling and resolution • Proactively identify opportunities to improve customer resolution • Provide subject matter expert and escalation support and guidance to Customer Solutions and Recovery team members and external contact center groups

🎯 Requirements

• 1+ years operational / contact center experience • Superior written communication skills and strong verbal skills • Ability to interact professionally with personnel at all organizational levels, external business partners, team members, and customers • Ability to maintain confidentiality • Ability to work independently and collaboratively in a team environment • Demonstrated problem-solving ability, initiative, and superior decision-making skills • Ability to translate customer interaction at the executive level • Ability to work in a fast-paced, dynamic, deadline-driven environment • Proven analytical skills and superior attention to detail • Ability to prioritize work and effectively manage time • Reliable access to Wi-Fi • Ability to work effectively with employees at all organizational levels • Knowledge of email applications such as Outlook • General knowledge of Microsoft Office products and applications such as Word, Excel, and PowerPoint • Must be legally authorized to work in the United States for any employer without sponsorship • Successful completion of interview required to meet job qualification • Reliable, punctual attendance is an essential function of the position • Preferred: BA in English, Journalism, or related field • Preferred: Contact center, Refunds, Baggage, airport, or Inflight experience • Preferred: Foreign language skills • Preferred: EZR/SHARE proficiency or experience • Preferred: Airline industry experience

🏖️ Benefits

• Top-tier health and wellness benefits • Medical, dental, and vision insurance • Life, accident, and disability coverage • Parental leave • Employee assistance program • Commuter benefits • Paid holidays • Paid time off • 401(k) • Flight privileges • Bonus and/or long-term incentive compensation awards • Reasonable accommodations for applicants and employees with disabilities