Bilingual Service Center Team Lead

🔥 7 minutes ago

🐊 Florida, Texas – Remote

🐊 Florida – Remote 🤠 Texas – Remote

⏰ Full Time

🟠 Senior

💬 Bilingual

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sedgwick

WebsiteLinkedInAll Job Openings

10,000+ employees

🏗️ Construction

💼 Consulting

🏥 Healthcare

Construction • Consulting • Healthcare

Sedgwick is a global provider of technology-enabled risk, benefits, and integrated business solutions. They help people and organizations by managing and mitigating risk with solutions in accident, health, disability, unemployment compensation, and liability claims administration, among others. Sedgwick offers services such as claims administration, building consulting, forensic accounting, and forensic engineering. Their specialties include property restoration, brand protection, and loss prevention across several industries, including agriculture, construction, and environmental sectors. The company emphasizes diversity, equity, and inclusion (DEI) as well as environmental, social, and governance (ESG) practices.

📋 Description

• Develop, implement and maintain world-class service delivery, including quality assurance, client services and workforce management • Assess and evaluate team competencies to establish service opportunity baselines • Refine Service Center measures and tracking systems for program improvements • Maintain records of training activities, colleague progress and program effectiveness • Analyze and resolve customer service issues • Supervise a Service Center unit and monitor daily team performance • Monitor workloads and status; advise colleagues on complex issues and resolve problems • Develop, implement and monitor staff development plans focused on customer service skills • Communicate unit issues and resolutions to upper management • Administer personnel policies and follow staffing and training standards • Interview, hire and establish colleague performance development plans • Conduct colleague performance discussions • Provide support, guidance, leadership and motivation • Support quality programs and perform other assigned duties

🎯 Requirements

• Bachelor's degree from an accredited college or university preferred • Four (4) years of call center or customer service experience or equivalent combination of education and experience required • Supervisory experience preferred • Strong customer service skills including call center client processes and procedures • Excellent team coaching, training, facilitation and development skills • Excellent oral and written communication, including presentation skills • Excellent customer service skills • PC literate, including Microsoft Office products • Analytical and interpretive skills • Strong organizational skills • Excellent interpersonal skills • Excellent negotiation skills • Ability to work in a team environment • Ability to meet or exceed Performance Competencies • Ability to handle work-related stress and multiple priorities simultaneously • Ability to meet deadlines • Ability to travel as required

🏖️ Benefits

• Work-life balance • Caring culture • Career growth opportunities • Equal opportunity workplace • Drug-free workplace • Reasonable accommodations when applicable and appropriate