Bilingual Title Specialist

Job not on LinkedIn

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $22 - $25 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💬 Bilingual

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Credit Acceptance

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1972

💸 Finance

💳 Fintech

🚘 Automotive

Finance • Fintech • Automotive

Credit Acceptance is a company that specializes in providing auto financing solutions to individuals, including those with bad credit history or no credit history at all. With over 50 years of experience, Credit Acceptance has helped more than 4 million consumers secure financing for vehicle purchases. The company operates a network of over 15,000 dealers and offers customers the ability to pre-qualify for auto financing, which does not impact their credit score. Furthermore, Credit Acceptance provides educational resources and tools, such as payment and auto price calculators, to assist customers in managing their finances and understanding their credit options. The company's mission is to drive possibility by offering financial solutions that give individuals the opportunity to improve their financial situation and secure reliable transportation.

📋 Description

• Provide customer-facing primary point-of-contact support for dealers, sales, and internal and external customers • Resolve title issues primarily via telephone and email • Complete business requests and enforce Credit Acceptance’s vehicle liens within service standards • Monitor legal and risk concerns and escalate inconsistent dealer processes • Communicate with customers, dealers, auctions, DMVs, and other agencies to obtain documents and information • Document actions and title/lien document locations accurately • Collaborate with others using a solution-focused approach • Review and resolve title and lien tasks within applicable service standards • Identify and resolve missing-title issues and errors • Provide title expertise to internal customers • Process consumer title requests and proactively handle inbound and outbound calls • Remain compliant with company policies, processes, and legal guidelines • Adhere to department attendance requirements

🎯 Requirements

• High school diploma • Fluency in spoken and written Spanish • Previous experience acting as a subject matter expert in a specialized area • Previous experience acting as a primary point of contact for customers to resolve issues and provide support • Experience making logical decisions and resolving complex process issues with provided information • Previous experience providing excellent customer service support, including timely and accurate responses • High-speed internet connection with a minimum of 15 Mbps download speed • Proficiency in Microsoft Outlook, Word, and Excel • Required degrees must have been earned at accredited higher-education institutions • Preferred: experience in the finance or automotive industry • Preferred: experience with vehicle titles • Preferred: previous call center experience • Preferred: associate degree in business or related field • Availability for Monday-Friday schedules between 7:00 AM and 7:00 PM EST • Ability to complete virtual training Monday-Friday between 7:30 AM and 5:00 PM EST

🏖️ Benefits

• 401(K) match • Adoption assistance • Parental leave • Tuition reimbursement • Comprehensive medical, dental, and vision benefits • Uncapped monthly bonus potential based on individual performance • Flexible schedules • Casual work environment • Career growth opportunities • Promotion-from-within opportunities