Customer Service Specialist

Job not on LinkedIn

🔥 13 hours ago

🏈 Alabama, Kansas, +4 more states – Remote

🏈 Alabama – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote

💵 $17 - $18 / hour

⏱ Part Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 1 day.
• Jobs at this company usually fill in 21 days.

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Sedgwick

WebsiteLinkedInAll Job Openings

10,000+ employees

🏗️ Construction

💼 Consulting

🏥 Healthcare

Construction • Consulting • Healthcare

Sedgwick is a global provider of technology-enabled risk, benefits, and integrated business solutions. They help people and organizations by managing and mitigating risk with solutions in accident, health, disability, unemployment compensation, and liability claims administration, among others. Sedgwick offers services such as claims administration, building consulting, forensic accounting, and forensic engineering. Their specialties include property restoration, brand protection, and loss prevention across several industries, including agriculture, construction, and environmental sectors. The company emphasizes diversity, equity, and inclusion (DEI) as well as environmental, social, and governance (ESG) practices.

📋 Description

• Provide responsive, compassionate, and accurate customer service throughout the temporary housing process • Answer inbound calls from policyholders, adjusters, hotels, property managers, and internal partners • Handle temporary housing-related inquiries and provide timely assistance and empathetic support • Enter new temporary housing claims and assignments into internal systems • Monitor inbound email queues, shared mailboxes, carrier portals, web portals, and other communication channels • Contact policyholders by phone, text, and email regarding hotel extensions, required information, updates, and housing requests • Extend hotel stays and assist with booking accommodations, documenting authorization, dates, rates, and reservation details • Communicate with hotels and lodging partners about reservations, extensions, availability, check-in concerns, billing, and service needs • Retrieve hotel folios and supporting documentation and review billing accuracy and completeness • Enter, verify, and maintain customer, claim, hotel, and service information across databases, CRM tools, and departmental systems • Manage multiple calls, emails, claims, and service requests while prioritizing time-sensitive needs and meeting service-level expectations • Resolve routine customer service and housing-related issues and escalate complex, urgent, or unresolved matters • Collaborate with Housing, Hotel, Claims, Finance, vendors, and other partners • Maintain knowledge of departmental processes, temporary housing services, hotel operations, customer service standards, and applicable procedures • Support Sedgwick’s mission, strategic vision, value proposition, and quality programs • Perform other duties as assigned

🎯 Requirements

• Two (2) years of experience in customer service, call center operations, hospitality, insurance, or a related service-focused environment • Previous experience in temporary housing, corporate lodging, insurance claims, or hotel operations strongly preferred • Bachelor's degree or equivalent from an accredited college or university preferred • Credit security clearance, confirmed via a background credit check, is required • Ability to manage multiple customer interactions and assignments simultaneously • Clear and conceptual thinking ability • Excellent judgment, troubleshooting, problem solving, analysis, and discretion • Ability to handle work-related stress and multiple priorities simultaneously • Ability to meet deadlines • Computer keyboarding • Hearing, vision, and talking

🏖️ Benefits

• Work-life balance • Reasonable accommodations when applicable and appropriate • Equal opportunity employment • Drug-free workplace

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