Member Support Specialist – Bilingual Dutch

Job not on LinkedIn

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $20 - $21 / hour

⏱ Part Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

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WeightWatchers

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1963

🏥 Healthcare

🍽️ Food & Beverage

Healthcare • Food & Beverage • Health

WeightWatchers is a health-focused organization that offers personalized weight-loss programs designed to create a sustainable relationship with food. Their approach emphasizes nutritional education, behavior changes, and comprehensive support through expert coaches and a community of members. With features like a mobile app for tracking meals and providing tailored meal plans, WeightWatchers aims to simplify healthy eating and encourage lasting lifestyle changes for improved wellbeing.

📋 Description

• Serve as the face of WeightWatchers for the Dutch market and maintain brand standards across communications • Own member inquiries, handle high-stress situations, and escalate issues for prompt resolution • Provide personalized email and phone support to members • Build rapport and understand members' wellness and weight health goals • Provide tailored recommendations, encouragement, and motivation • Troubleshoot technical issues across digital tools and the mobile app • Maintain expert knowledge of WeightWatchers programs, mobile app features, in-app experience, and studio offerings • Drive member satisfaction, loyalty, brand advocacy, referrals, and long-term engagement • Follow data protection and security procedures • Meet response-time and quality performance targets

🎯 Requirements

• Must be fully fluent in Dutch (written and verbal) with a strong grasp of grammar and tone • Professional proficiency in English required • 5+ years of experience in high-volume customer service or equivalent • Exceptional verbal, written, and active listening skills with strong written empathy • Ability to thrive independently and collaboratively in fast-paced environments • Emotional intelligence, resilience, and flexible growth mentality • Superior organizational and time management abilities • Flexibility to work evenings, weekends, and holidays • Proficient in G-Suite, Microsoft Office, and web-based platforms such as Zendesk and Salesforce • High-speed internet connection required (DSL, Cable, or Fiber) • HS Diploma or GED equivalent required

🏖️ Benefits

• Part-time schedule of 25 hours per week • Hybrid work environment • Workers' compensation insurance for eligible employees with work-related injuries or illness

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