Account Manager, Support Specialist

Job not on LinkedIn

🔥 18 hours ago

🤠 Texas – Remote

🤠 Texas – Remote

⏱ Part Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

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• Open for 1 day.
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• No salary listed.

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1982

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare • Healthcare Insurance • Pharmaceuticals

The Cigna Group is a global health company committed to improving the health and vitality of its clients, customers, and patients. With its two divisions, Cigna Healthcare and Evernorth Health Services, the company focuses on enhancing quality of life through healthcare services and pharmacy benefits management. The Cigna Group is dedicated to ethical practices in healthcare and artificial intelligence, and strives to create positive change in the healthcare system. It also emphasizes its Environmental, Social, and Governance (ESG) responsibilities, aiming to impact health equity and foster innovation in healthcare delivery.

📋 Description

• Provide project and account management support for new business implementations and priority accounts, including Blackstone and the emerging Private Equity buyer segment • Coordinate implementation activities, deliverables, dependencies, and follow-up across internal partners • Help ensure consistent client service and implementation experiences • Monitor implementation progress and identify items requiring follow-up or escalation • Track and support resolution of readiness issues, risks, and outstanding operational items • Coordinate with internal business partners to escalate issues and drive timely resolution • Maintain visibility to outstanding deliverables, owners, and required next steps • Support operational execution during peak implementation and renewal periods • Gather, request, validate, and analyze operational and client reporting • Identify reporting discrepancies, missing information, or potential issues requiring investigation • Coordinate follow-up with appropriate internal partners • Assist National Account Managers with operational activities • Provide just-in-time training, guidance, and practical support to newer Account Managers • Reinforce established processes, tools, and implementation expectations • Share best practices and lessons learned across the Account Management organization

🎯 Requirements

• This role is open to retirees only • Strong account management and operational execution skills • Experience supporting client implementations and renewals • Strong organizational and project management capabilities • Ability to manage multiple priorities and changing business needs • Strong analytical and problem-solving skills • Ability to identify risks and appropriately escalate issues • Strong written and verbal communication skills • Ability to effectively partner across multiple internal teams • Coaching and knowledge-sharing capabilities • Strong attention to detail and follow-through • Prior account management, client service, implementation, or operational support experience • Experience supporting National Accounts or complex client relationships • Experience managing implementation or readiness activities • Experience working across multiple internal operational teams • Knowledge of healthcare, benefits, or related client service environments preferred • Cable broadband or fiber optic internet service with at least 10Mbps download/5Mbps upload when working at home

🏖️ Benefits

• Part-time schedule of 20 hours per week per resource • Work-at-home arrangement • Tobacco-free policy • Reasonable accommodation support for the online application process

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