Escrow Administrator, English & Mandarin

🔥 1 minute ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🖥️ Administration

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SeedTrust Escrow

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

💼 Consulting

⚖️ Legal

🏥 Healthcare

Consulting • Legal • Healthcare

SeedTrust Escrow is a specialized escrow provider that manages and secures funds for surrogacy and egg donation journeys. The company operates a secure, audited technology platform and client portal used by intended parents, surrogates, egg donors, agencies and clinics, offering escrow, payment custody, and related financial services backed by a large security bond and customer support.

📋 Description

• Answer client calls and emails in English and Mandarin • Provide clear client support and connect clients with appropriate team members • Open new escrow accounts and cases, ensuring information is accurate and complete • Confirm incoming deposits • Prepare reports, letters, invoices, and other documents • Help manage the shared inbox and organize requests • Collaborate with Escrow Account Leads, Specialists, and teammates for smooth handoffs and timely follow-through • Identify missing information, potential errors, and issues requiring escalation

🎯 Requirements

• Fluent in English and Mandarin, both spoken and written • Ability to explain processes by phone and write clear, professional emails in both languages • Organized, accurate, and detail-oriented • Patient, approachable, and able to make information easier to understand • Ability to prioritize multiple requests in a busy environment • Ownership, follow-through, and willingness to escalate issues • Comfortable with technology and able to learn new tools and processes quickly • Experience in customer service, financial services, or administrative operations is a plus • Familiarity with escrow, surrogacy, or fertility services is beneficial but not required • Must be legally authorized to work in the country of residence

🏖️ Benefits

• 100% remote work • Medical, dental, and vision benefits • Life insurance and 401(k) • Unlimited paid time off • Benefits may vary depending on your country of residence and employment arrangement

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