GDS Systems Trainer

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Seneca Holdings

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🤝 B2B

⚕️ Healthcare Insurance

B2B • Environment • Healthcare Insurance

Seneca Holdings is the investment arm of the Seneca Nation, dedicated to building a portfolio of profitable businesses that promote long-term income and self-sufficiency for the Nation. The organization focuses on diversifying revenue streams through a variety of sectors, including federal government contracting, environmental solutions, and health-related services. By investing in sustainable opportunities, Seneca Holdings aims to support the economic growth of the Seneca community while honoring its mission of serving future generations.

📋 Description

• Develop and deliver comprehensive end-to-end process training for team members, focusing on GDS platforms and Travel Management Company (TMC) processes. • Develop training materials, documentation, and presentations for GDS systems (Worldspan and Travelport+). • Ensure training is aligned with key performance indicators (KPIs) and other deliverables for effective learning and development. • Work closely with cross-functional teams to enhance throughput and optimize training processes. • Monitor, assess, and report on training effectiveness, adjusting as needed to meet team and company objectives. • Facilitate training sessions, including live (in-person and virtual) training and e-learning modules, to improve team performance. • Proactively identify training needs based on performance metrics and deliver solutions accordingly. • Stay current with industry trends, GDS advancements, and travel management best practices to continuously improve training programs. • Create dynamic and engaging training content and presentations. • Monitor and report on the training outcomes and performance of the learners, providing coaching and support as needed. • Collaborate with other trainers, managers, and stakeholders to ensure the quality and consistency of training programs and services. • Serve as backup Consultant for other accounts/clients, as may be assigned. • Must be amenable to remote work in a separate designated office at home with occasional travel to training sites.

🎯 Requirements

• High School Diploma or GED • 2-3 years of experience in training and development within the travel industry • Excellent communication and presentation skills with technical and non-technical users across different levels of the organization • Previous experience in training, preferably in the travel industry or the GDS systems • Proficient in using and teaching various GDS systems, such as Worldspan, Travelport+, Sabre, Galileo, or Amadeus • Strong familiarity with team travel processes, specifically Travel Management Company (TMC) operations. • In-depth understanding of training KPIs and deliverables. • Proven ability to collaborate with cross-functional teams to deliver higher throughput and training effectiveness. • Experience in designing and delivering end-to-end process training in a travel-related environment. • Strong communication, presentation, and interpersonal skills. • Ability to work independently and manage multiple training initiatives simultaneously. • Expertise in learning management systems (LMS) and e-learning platforms.

🏖️ Benefits

• Competitive pay • Health insurance • Medical, dental, vision, life, and disability benefits • Voluntary benefit programs (critical illness, hospital, and accident) • Health savings and flexible spending accounts • Retirement 401K plan • Paid leave programs • Professional development opportunities • Performance and recognition programs