Customer Service Agent – Federal Employee Insurance

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $15 / hour

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Senture, LLC

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2003

🤝 B2B

🏢 Enterprise

B2B • Customer Support • Enterprise

Senture, LLC is a leading provider of multichannel contact center and business process outsourcing (BPO) solutions. The company partners with clients to elevate customer interactions through strategic insights and effective service delivery. With a strong emphasis on technical support and customer satisfaction, Senture operates in both public and private sectors, leveraging their 20 years of experience and over 4,000 employees to drive performance and exceed client goals.

📋 Description

• Answer customer inquiries with professional courtesy and exceptional customer service according to client-specific instructions • Document each customer's inquiry information in a database • Verify customer information and make corrections and updates as needed • Actively listen and identify opportunities to provide additional information • Follow up with callers as necessary • Use statistical contact center data to improve performance • Conduct outbound surveys to obtain client-specific information • Adhere to shifts and schedules

🎯 Requirements

• High School Diploma or GED • Prior call center or customer service experience highly desired • Effective verbal and written communication skills • Ability to multi-task • Exceptional computer and navigation skills, including dual monitors, multiple tabs, and database information lookup • Ability to sit for extended periods of time • Use of webcam during training and production • Ability to successfully pass a background investigation and drug screen • Must successfully pass preemployment criteria testing and internet speed test • Enclosed and secure work area with zero distractions • Non-cellular high-speed internet service such as Fiber, DSL, or cable modem for a home office • Ability to meet the program's minimum internet speed requirements • Hotspots, satellite, and wireless internet service are not allowed • Attendance for all scheduled training sessions is required • Consistent attendance and punctuality are essential for training completion

🏖️ Benefits

• $4.93 health and welfare stipend per hour • Comprehensive, paid training • Opportunities for additional hours during peak periods • Dedicated employee transfer program for other company opportunities after the temporary assignment, subject to good standing and qualifications