Engagement Manager

🔥 22 minutes ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $104.7k - $172.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

ServiceNow

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2004

🏢 Enterprise

☁️ SaaS

🤖 Artificial Intelligence

💰 Post-IPO Equity on 2022-12

Enterprise • SaaS • Artificial Intelligence

ServiceNow is a platform that offers AI-powered solutions and automation for businesses to enhance productivity and streamline workflows. Its AI agents are designed to autonomously learn, reason, make decisions, and take action to transform business processes across various domains such as IT, HR, customer service, and app development. The platform enables organizations to integrate data from diverse sources, facilitating business transformation and operational efficiency. Recognized for its leadership in AI IT service management and trusted by a significant portion of the Fortune 500, ServiceNow collaborates with other global leaders like Microsoft and AWS to bring advanced AI capabilities to modernize business operations.

📋 Description

• Ensure successful execution of ServiceNow/Pyramid Analytics implementation projects • Oversee initial deployment, onboarding, enablement, and first value projects when applicable • Transition engagements from Sales to implementation and project management • Collaborate with Sales Account Executives and pre-sales SEs to understand client needs • Articulate ServiceNow onboarding implementation methodology to customers • Scope project opportunities and evaluate approach, risks, constraints, and critical success factors • Collaborate with Customer Success, Expert Services, partners, and the broader ServiceNow ecosystem • Define project objectives, establish timelines, and create implementation plans • Develop services proposals and statements of work • Establish success metrics and key milestones • Lead the end-to-end onboarding process • Resolve customer issues, blockers, and concerns • Guide customers on ServiceNow platform decisions and best practices, especially analytics • Develop customer adoption plans • Educate clients and create specialized documentation covering scope and customizations • Introduce customers to ServiceNow Community and ServiceNow University • Cultivate strong working relationships with customers and partners

🎯 Requirements

• Demonstrated ability to build effective relationships with clients and colleagues • Strong people management skills • Strong interpersonal / customer relations skills • Good technical, organizational, project management, and implementation skills • Technical acumen in business intelligence and analytics • Excellent problem-solving skills • Tertiary education in business or technology • Experience selling or working in analytics or business intelligence environments • Leadership of analytic projects • Travel may be required • Must comply with applicable export control requirements where relevant

🏖️ Benefits

• Equity (when applicable) • Variable/incentive compensation • Health plans • Flexible spending accounts • 401(k) Plan with company match • ESPP • Matching donations • Flexible time away plan • Family leave programs • Remote work flexibility • Travel may be required, with most customer-facing work performed remotely

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume