Senior Manager, Partner Technology Architecture

🔥 43 minutes ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $202.5k - $334.1k / year

⏰ Full Time

🟠 Senior

💰 Account Manager

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This company has sponsored H1B visas in the past.

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ServiceNow

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2004

🏢 Enterprise

☁️ SaaS

🤖 Artificial Intelligence

💰 Post-IPO Equity on 2022-12

Enterprise • SaaS • Artificial Intelligence

ServiceNow is a platform that offers AI-powered solutions and automation for businesses to enhance productivity and streamline workflows. Its AI agents are designed to autonomously learn, reason, make decisions, and take action to transform business processes across various domains such as IT, HR, customer service, and app development. The platform enables organizations to integrate data from diverse sources, facilitating business transformation and operational efficiency. Recognized for its leadership in AI IT service management and trusted by a significant portion of the Fortune 500, ServiceNow collaborates with other global leaders like Microsoft and AWS to bring advanced AI capabilities to modernize business operations.

📋 Description

• Lead, coach, and develop a team of Partner Technology Architects • Set team priorities against partner and Global Partners & Alliances goals • Evaluate team members and provide feedback • Build a recruiting pipeline and hire for future business demands • Manage team operations, resource scheduling, activity reporting, and expense approvals • Assign resources to partner engagements, joint solution development, and demand generation • Build trusted relationships with partner executives and practice leaders • Lead joint business planning and align partner investments, industry focus, and go-to-market priorities • Advise partners on practice growth, specialization strategy, and AI-enabled offerings • Develop investment and go-to-market strategies covering headcount, training, and tools • Influence partner-sourced and partner-influenced pipeline through offer-led strategy and solution differentiation • Drive cross-industry solution development and go-to-market strategies • Coordinate across Sales, Services, Support, Marketing, and internal specialist teams • Ensure technical discovery sessions, executive briefings, and solution demonstrations accelerate partner-led deals • Oversee partner-led proofs of concept and co-demonstrations • Provide technical escalation support for critical partner-led opportunities • Maintain workflow fluency across CRM, IT, Security, and Business Services • Champion AI-first solution design, intelligent workflows, automation, and agent-based use cases • Promote responsible, enterprise-ready AI adoption aligned with governance and trust standards • Travel up to 30% for partner, customer, and organizational activities

🎯 Requirements

• 10+ years of pre-sales solution consulting, partner strategy, or enterprise technology advisory experience • 6+ years of leadership experience, preferably within pre-sales, professional services, or partner-aligned organizations • Experience coaching, mentoring, and managing senior-level professionals • Experience working directly with partners, system integrators, service providers, hyperscalers, or technology alliances • Strong executive presence and ability to influence VP+ and CXO-level stakeholders • Ability to connect business strategy, industry context, and technology into actionable partner growth plans • Solid understanding of enterprise platforms and workflow-based solutions, with deep familiarity with at least one technology such as cloud, database, or AppDev • Working knowledge of AI-enabled use cases, automation patterns, and data-driven workflows • BA/BS in Computer Science or a similar technical degree, or equivalent experience • Ability to articulate complex concepts clearly to technical and non-technical audiences • ServiceNow platform and AI capabilities experience preferred • ServiceNow certifications preferred • Experience with service advisory firms, service integrators, service providers, and outsourcers preferred • Management consulting, strategy advisory, or partner business development background preferred • Familiarity with competitive platforms preferred

🏖️ Benefits

• Equity when applicable • Variable/incentive compensation • Health plans • Flexible spending accounts • 401(k) Plan with company match • ESPP • Matching donations • Flexible time away plan • Family leave programs

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