Staff Reliability Engineer

🔥 1 minute ago

❄️ Minnesota – Remote

❄️ Minnesota – Remote

💵 $131.6k - $230.3k / year

⏰ Full Time

🔴 Lead

⛑ DevOps & Site Reliability Engineer (SRE)

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ServiceNow

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2004

🏢 Enterprise

☁️ SaaS

🤖 Artificial Intelligence

💰 Post-IPO Equity on 2022-12

Enterprise • SaaS • Artificial Intelligence

ServiceNow is a platform that offers AI-powered solutions and automation for businesses to enhance productivity and streamline workflows. Its AI agents are designed to autonomously learn, reason, make decisions, and take action to transform business processes across various domains such as IT, HR, customer service, and app development. The platform enables organizations to integrate data from diverse sources, facilitating business transformation and operational efficiency. Recognized for its leadership in AI IT service management and trusted by a significant portion of the Fortune 500, ServiceNow collaborates with other global leaders like Microsoft and AWS to bring advanced AI capabilities to modernize business operations.

📋 Description

• Lead enterprise-wide reliability and infrastructure projects across multiple teams with high autonomy • Navigate ambiguous problem spaces and deliver innovative solutions under tight deadlines • Architect and deploy solutions for Cloud Prem and SaaS customers at scale • Drive technical innovation and establish SRE best practices across the organization • Respond to critical incidents, lead root cause analysis, and implement long-term resolutions • Develop automation solutions to streamline operations and reduce manual workload • Participate in on-call rotation and ensure effective incident handoff and documentation • Partner with Engineering, Product, and Customer Success teams to align reliability goals with business objectives • Communicate complex technical concepts to technical and non-technical audiences, including executives • Influence technical decisions across teams through thought leadership and demonstrated expertise • Build consensus and drive adoption of new tools, processes, and architectural patterns • Provide tier 2/3 technical support to enterprise customers for complex troubleshooting • Work directly with customer technical teams to resolve deployment, configuration, and integration challenges • Conduct technical onboarding and provide expert guidance on platform architecture and best practices • Create customer-facing documentation, troubleshooting guides, and run-books • Lead customer calls and technical discussions as a trusted advisor • Mentor SRE and engineering team members, elevating technical capabilities • Foster a culture of reliability, operational excellence, and continuous improvement

🎯 Requirements

• BS degree in Computer Science or related field (or equivalent practical experience) • 7+ years in Site Reliability Engineering, DevOps, or Infrastructure Engineering • Proven track record leading large-scale, cross-team infrastructure projects from conception to production • Demonstrated ability to work autonomously on ambiguous projects with tight deadlines • 5+ years with AWS (VPC, EC2, RDS, EKS, CloudFormation) and cloud automation • Expert-level experience with Kubernetes, Helm, Linux, and Terraform • Strong experience with GitOps model, distributed version control, and CI/CD pipelines • Proficiency with monitoring tools (Prometheus, Grafana, DataDog) • Strong programming/scripting skills (Python, Go, Bash) for automation • Deep understanding of distributed systems, microservices, and reliability patterns • Experience with at least one major compliance framework (SOC 1/2, ISO 27001, FedRAMP Moderate/High) through an audit cycle • Exceptional ability to articulate complex technical concepts to diverse audiences • Track record of driving technical change across organizational boundaries • Successfully delivered multiple complex projects under tight deadlines • Strong customer service orientation with patience and empathy • Comfortable working across time zones • Self-motivated with strong ownership mentality

🏖️ Benefits

• Equity (when applicable) • Variable/incentive compensation • Health plans • Flexible spending accounts • 401(k) Plan with company match • ESPP • Matching donations • Flexible time away plan • Family leave programs

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