Implementation Consultant, Level I

🔥 13 hours ago

🇺🇸 United States – Remote

💵 $59k - $94.7k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🛠️ Implementation Specialist

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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ServiceTitan

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

💼 Consulting

📦 Logistics

📣 Marketing

💰 $200M Series G on 2021-06

Consulting • Logistics • Marketing

ServiceTitan is a comprehensive software platform designed for the trades industry, providing solutions to enhance productivity and profitability for businesses. It offers a variety of features including dispatching, scheduling, marketing, reporting, and customer experience tools, tailored for trades like plumbing, HVAC, electrical services, and more. ServiceTitan seeks to empower businesses by optimizing operations, improving cash flow, and delivering superior customer experiences through an all-in-one platform. The software includes real-time data analytics, financing options, and mobile capabilities to support the operational needs of contractors and increase their revenue streams. By consolidating multiple business functions into a single platform, ServiceTitan aims to help contractors grow profitably and efficiently.

📋 Description

• Serve as a process- and workflow-focused customer point of contact during a five-week implementation program • Prepare, update, and manage project management materials • Keep customers on track to go live within agreed-upon schedules • Manage risks that could prevent customers from going live on schedule • Conduct live working sessions demonstrating best practices and critical go-live features • Host open office hours, one-to-one meetings, and group check-in calls with assigned cohorts • Troubleshoot software and hardware issues related to ServiceTitan and integrated applications

🎯 Requirements

• At least 2+ years of relevant experience preferred, or Home Service industry knowledge and experience • Critical thinking skills with experience troubleshooting software issues • Experience with ServiceTitan software a big plus • Exceptional project management skills • Proven ability to multitask and manage multiple moving pieces while paying strict attention to detail • Exceptional customer relationship skills • Clear understanding of excellent customer service • Familiarity with SaaS business models a plus

🏖️ Benefits

• Flexible time off • Learning and development opportunities • Comprehensive onboarding program • Leadership training • Programs and events • Bonusly rewards • Peer-nominated awards • Company-paid medical, dental, and vision insurance • 100% employer-paid options and 90% dependent coverage • FSA and HSA • 401(k) match • Telehealth options, including One Medical memberships • Parental leave and support • Up to $20k in fertility services, including IUI and IVF • Surrogacy and adoption reimbursement • On-demand maternity support through Maven Maternity • Free breast milk shipping through Maven Milk • Pet insurance • Legal advisory services • Financial planning tools • Annual bonus • Equity