Mobile App Operations Associate

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $40k - $50k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Sharetec Systems

WebsiteLinkedInAll Job Openings

51 - 200 employees

💸 Finance

🏦 Banking

💳 Fintech

Finance • Banking • Fintech

Sharetec Systems is a leading provider of core processing solutions and digital innovations specifically tailored for credit unions. Their flagship web-based core software, Sharetec Velocity, enhances efficiency and member experience by integrating CRM tools, advanced analytics, and more. Sharetec also offers robust online and mobile banking solutions, eServices, and a variety of back-office tools to streamline operations and improve productivity for credit unions. Known for its commitment to client success and innovative technology, Sharetec partners closely with its clients to ensure their solutions remain relevant and effective.

📋 Description

• Monitor credit union developer accounts on Apple App Store Connect and Google Play Console • Provide proactive, ongoing account management • Guide credit unions through agreements, tax and banking information, certificates, and compliance requests • Track open items through resolution and follow up with credit union contacts • Maintain accurate, up-to-date account status records • Test app builds before submission • Submit builds to the Apple App Store and Google Play Store for review • Monitor review status and respond to reviewer feedback or rejections • Release approved app versions to credit union members • Maintain a schedule ensuring every credit union app is updated at least quarterly • Communicate update timelines and status updates to internal teams and credit union clients • Document processes, troubleshooting steps, and account requirements • Build and maintain reference guides • Escalate complex account or technical issues when needed

🎯 Requirements

• High school diploma or equivalent required • Associate's or bachelor's degree preferred • No prior professional experience required; entry-level position • Strong attention to detail and organizational skills • Ability to manage multiple accounts and deadlines simultaneously • Clear written and verbal communication skills • Ability to explain technical steps to non-technical audiences • Comfortable learning new software platforms and tools • Customer-service mindset with a proactive, follow-through approach to problem-solving • Familiarity with Apple App Store Connect or Google Play Console preferred • Exposure to mobile app testing/QA processes preferred • Experience using project or task-tracking tools preferred • Interest in financial technology or credit union services preferred • Candidates may work remotely from anywhere in the United States, except California

🏖️ Benefits

• Bonus opportunity • Medical coverage • Dental coverage • Vision coverage • Life insurance • Disability coverage • Generous Paid Time Off (PTO) • Paid holidays, including your birthday off • $1,000 employee referral program • 401(k) with company matching • Fully remote work arrangement • Virtual events • Collaborative team experiences • Regular all-hands meetings • Professional and personal growth support