
1001 - 5000 employees
Founded 1998
🤝 B2B
☁️ SaaS
🏪 Marketplace
B2B • SaaS • Marketplace
Sherweb is a cloud distribution and partner platform that provides a marketplace, billing and provisioning control panel, self-service portals, and integrations to help managed service providers (MSPs) and resellers sell, deploy, and manage cloud solutions. The company offers professional services (onboarding, helpdesk, NOC, MDR), Microsoft Cloud Solution Provider expertise, cybersecurity and continuity tools, and flexible partner programs including white-label, co-branded, and advisor options, backed by 24/7 human support and strategic account management.
🔥 0 minutes ago
🇺🇸 United States – Remote
💵 $37k - $52.9k / year
⏰ Full Time
🟢 Junior
🟡 Mid-level
🤑 Sales
🚫👨🎓 No degree required
👻 Ghost score 0%
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1001 - 5000 employees
Founded 1998
🤝 B2B
☁️ SaaS
🏪 Marketplace
B2B • SaaS • Marketplace
Sherweb is a cloud distribution and partner platform that provides a marketplace, billing and provisioning control panel, self-service portals, and integrations to help managed service providers (MSPs) and resellers sell, deploy, and manage cloud solutions. The company offers professional services (onboarding, helpdesk, NOC, MDR), Microsoft Cloud Solution Provider expertise, cybersecurity and continuity tools, and flexible partner programs including white-label, co-branded, and advisor options, backed by 24/7 human support and strategic account management.
• Serve as the main point of contact for incoming calls and customer requests from direct and partner channels • Ensure timely and successful delivery of Sherweb’s solutions according to customer needs and objectives • Provide training on products and platform, onboarding, and sales support to new and existing customers • Collect customer feedback and identify opportunities to improve products and services • Provide pre- and post-sales support • Offer efficient and professional solutions to support customer satisfaction • Focus on first-contact resolution and timely problem solving • Handle and take ownership of internal requests and processes on behalf of customers • Proactively support sales initiatives through outbound campaigns, client follow-ups, and targeted outreach • Collaborate with sales advisors, direct customers, partners, and other key stakeholders
• 2 years of customer-facing experience • Ability to juggle multiple tasks and priorities • Strong written and verbal communication skills • Strong time management and organizational skills • Excellent knowledge of Microsoft products (Outlook, Teams, Excel) • Experience in a similar, or sales focused role is preferred • Ability to provide a quick turnaround for customer needs • Passionate about the customer experience • A natural, personable, and dedicated team player • Experience in IT is preferred • Clear English written and verbal communication skills
• A fast-paced work environment that adapts to you • A friendly and diverse work culture with inclusion and equality at the heart of our actions • State-of-the-art technology and tools • Annual salary review based on performance • Generous and caring colleagues of various professional and cultural backgrounds • A flexible total compensation offer • Vacation time that considers your previous experience • Advanced paid hours to recharge your batteries (holidays and mobile days) • Flexible benefits plan that adapts to your needs • Flexible savings fund options • A monthly home internet allowance • Considerable growth opportunities • A career path with opportunities to learn and grow • Proximity to your direct manager and open, honest communication to support your development • Multiple initial and on-the-job training opportunities and tools to track your progress and help you scale up in your career • “Sherweblife” - a rich calendar of activities that allow us to gather virtually and face-to-face throughout the year
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