Managed Services Engineer

Job not on LinkedIn

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $70k - $110k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷🏻‍♀️ Engineer

👻 Ghost score 0%

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SHI International Corp.

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

📦 Logistics

🏭 Manufacturing

Consulting • Logistics • Manufacturing

SHI International Corp. is a leading IT solutions provider that offers a comprehensive range of hardware and software products, alongside expert services for businesses of all sizes. With over 35 years of experience, SHI specializes in software licensing, cloud transformations, cybersecurity enhancements, and IT asset management, serving both commercial and public sector markets. The company partners with a vast network of major technology brands to deliver tailored solutions that meet specific technological needs.

📋 Description

• Implement, administer, and support Windows Server environments across multiple MSP customers • Deploy, configure, upgrade, and troubleshoot Microsoft infrastructure services, including Active Directory Domain Services, Group Policy, DNS, DHCP, certificate services, file and print services, and related Windows roles and features • Support hybrid identity and access solutions integrating on-premises Active Directory with Microsoft Entra ID and synchronization technologies • Install, configure, maintain, and troubleshoot Microsoft and third-party server applications, middleware, web services, scheduled services, and application dependencies • Participate in server builds, platform upgrades, application migrations, hardware refreshes, and data center modernization initiatives • Troubleshoot operating system, authentication, application, virtualization, storage, backup, and performance issues, escalating complex problems when appropriate • Apply security hardening, patching, vulnerability remediation, configuration standards, and privileged-access practices • Implement and support highly available and resilient solutions using Windows failover clustering, load balancing, virtualization, backup, replication, and disaster recovery technologies • Create and maintain PowerShell scripts for administration, reporting, health checks, and repeatable operational tasks • Create and maintain build documents, support procedures, configuration records, and knowledge articles • Work with customer stakeholders and senior technical resources to gather requirements, communicate progress and risk, and support implementation and transition to operations • Collaborate with networking, security, cloud, database, and application teams to deliver solutions and resolve cross-platform incidents • Participate in an on-call rotation and provide support for critical incidents, problem management, and service restoration

🎯 Requirements

• 3+ years of relevant experience as a Systems Engineer, Windows Engineer, Infrastructure Engineer, Systems Administrator, or similar role within an MSP or enterprise environment • Working knowledge of current and commonly deployed Windows Server versions, including installation, configuration, lifecycle management, patching, security, performance monitoring, and troubleshooting • Hands-on experience with Active Directory Domain Services, Group Policy, DNS, DHCP, certificate services, trusts, replication, authentication, and identity-related troubleshooting • Experience supporting Microsoft server platforms and services such as IIS, Remote Desktop Services, Windows file services, failover clustering, and Microsoft SQL Server infrastructure dependencies • Experience supporting enterprise applications, including installation, upgrades, service accounts, certificates, dependencies, integrations, performance monitoring, and vendor escalation • Experience with Hyper-V and/or VMware virtualization, including virtual machine lifecycle management, clustering, capacity, performance, and high-availability concepts • Working PowerShell skills for administration, data collection, and repeatable operational tasks • Familiarity with enterprise server hardware and storage platforms, including firmware, drivers, RAID, SAN/NAS connectivity, multipathing, and hardware diagnostics • Experience with backup, recovery, replication, and disaster recovery processes for Windows workloads and applications • Understanding of TCP/IP, routing, switching, VLANs, firewalls, load balancers, name resolution, certificates, and network troubleshooting as they relate to Microsoft systems and applications • Familiarity with Microsoft Entra ID, Azure integration, and hybrid management concepts, along with practical experience supporting on-premises environments • Ability to follow established designs and implementation plans, contribute to migration and testing activities, and produce clear operational documentation • Strong analytical, troubleshooting, documentation, communication, and customer service skills • Ability to effectively participate in technical discussions, manage assigned priorities, and escalate issues appropriately • Practical implementation skills and sound technical judgment • Strong operational discipline and attention to detail • Ability to take ownership of assigned work and prioritize responsibilities effectively • Strong cross-functional collaboration and knowledge-sharing skills • Bachelor’s degree in Computer Science, Information Technology, or a related field preferred, or equivalent work experience • Ability to work effectively with customer stakeholders and senior technical resources • Ability to support multiple customer environments within an MSP setting • Ability to collaborate across networking, security, cloud, database, and application teams • Ability to participate in an on-call rotation and support critical incidents, problem management, and service restoration • Strong customer focus and clear technical communication • Relevant Microsoft certifications or comparable demonstrated expertise preferred • Experience with Microsoft System Center, Windows Admin Center, endpoint or server management platforms, monitoring tools, and configuration-management technologies preferred • Experience with Microsoft Exchange Server, Active Directory Federation Services, public key infrastructure, SQL Server administration, or other specialized Microsoft server products preferred • Experience working in regulated environments and implementing controls aligned with PCI DSS, HIPAA, CIS, or NIST preferred • ITIL Foundation certification or practical experience with incident, problem, change, and configuration management processes preferred

🏖️ Benefits

• Continuous professional growth and leadership opportunities • Health, wellness, and financial benefits • World-class facilities and the technology needed to thrive, in offices or remotely • Medical, vision, and dental benefits • 401(k) • Flexible spending

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