Technical Program Manager

🔥 0 minutes ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

💵 $100k - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Technical Program Manager

👻 Ghost score 0%

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Shift Paradigm

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📣 Marketing

🤖 Artificial Intelligence

💰 Debt financing on 2023-01

Consulting • Marketing • Artificial Intelligence

Shift Paradigm is a digital growth consultancy and experience design agency that helps businesses connect external audiences and optimize internal operations. They provide digital product design and engineering, CX and UX strategy, MarTech and revenue operations (CRM, CDP, data orchestration), email and campaign marketing (segmentation, personalization, SMS/in-app), and operationalize AI through integrations and custom development. The firm serves clients across healthcare and med tech, manufacturing, financial services, B2B SaaS, technology, and restaurant & hospitality, positioning itself as a tech-enabled, AI-infused partner focused on driving measurable growth.

📋 Description

• Support SaaS and platform-based engagements across tools such as Adobe Experience Cloud and Salesforce • Serve as the connective tissue between client needs and technical delivery execution • Support critical migration and development projects on active client engagements • Lead project teams to meet client expectations while managing budget and timeline • Work alongside engineering leads, business operations strategy, and client partners • Align stakeholders on delivery approach • Flag risks early and drive resolution on cross-team personnel and process issues • Support discovery sessions with clients and internal stakeholders • Define requirements and write assumptions to protect scope • Translate needs into actionable scopes of work • Develop statements of work that protect client outcomes and margin • Own and manage product backlogs, including prioritization, refinement, and scope/timeline/budget trade-offs • Report to a Senior Technical Program Manager and work with the Head of Product and Project Management Operations as part of the PPMO team

🎯 Requirements

• 4+ years experience leading delivery in a consultancy or agency context • Experience leading multiple client engagements concurrently • Experience scoping billable work and managing client expectations • Experience supporting roadmap expansion and protecting margin • Project Management fluency • Ability to communicate clearly and consistently • Ability to provide leadership and direction to project teams • Ability to balance resource availability, team culture, deadlines, client priorities, and margins • Background spanning project management and product ownership • Ability to run projects, manage backlogs, and write requirements • Platform and SaaS delivery experience • Experience with website builds, migrations, feature development, and enterprise SaaS implementations • Familiarity with Adobe Experience Cloud, Salesforce, or comparable enterprise SaaS environments • Ability to understand how SaaS and platform engagements are structured • Web and software experience • Ability to translate business and technical requirements into detailed functional specifications • Ability to write well-defined user stories with clear acceptance criteria • Ability to own and manage product backlogs, including prioritization, refinement, and trade-off decisions • Current US or Canada work authorization

🏖️ Benefits

• Competitive compensation and benefits aligned with your experience and impact • Remote flexibility • Collaborative culture that values diverse perspectives and innovative thinking • Work that makes a measurable difference for your clients • Medical • Dental • Vision • STD/LTD • Life/AD&D • Flexible Paid Time Off • Various other ancillary benefits and perks • Accessibility accommodations available on request