Sales Operations Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📊 Sales Operations

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Shiji Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1998

🍽️ Food & Beverage

💼 Consulting

📦 Logistics

Food & Beverage • Consulting • Logistics

Shiji Group is a global company that specializes in providing integrated technological solutions for the hospitality industry. Founded in 1998, Shiji Group aims to enhance the digital guest experience by offering a network of hospitality systems. With over 5,000 employees across 80+ global offices, Shiji serves a wide range of clients including hotels, restaurants, retail outlets, and entertainment businesses. The company offers a suite of products such as Property Management Systems, Point of Sale solutions, Guest Feedback Management, and Hotel Distribution tools. These solutions are designed to provide ease of use, security, and modern connectivity, enabling businesses to deliver exceptional service to their guests.

📋 Description

• Own and continuously improve sales operations processes across the Americas, supporting sales leadership and teams throughout the region • Strengthen sales accountability and execution by monitoring performance against key metrics, reinforcing operational standards, and identifying opportunities for improvement • Own sales forecasting processes and reporting cadences, ensuring accuracy, consistency, and visibility into pipeline health and expected revenue performance • Analyze sales and business data to identify trends, risks, opportunities, and actionable insights that support informed decision-making • Develop, maintain, and optimize dashboards, reports, and visualizations covering pipeline, sales activity, forecast performance, territory performance, and other key business metrics • Own CRM administration and data quality standards, driving user adoption, pipeline hygiene, accurate opportunity management, and consistent use of established sales processes • Partner with Sales leadership on territory planning, account assignment, pipeline optimization, capacity analysis, and continuous process improvement • Develop, document, and continuously refine sales processes, policies, and operational standards, while supporting organizational adoption • Identify and implement opportunities to automate and streamline sales workflows using AI and other technologies, including pipeline analysis, information gathering, email and communication workflows, reporting, and administrative processes • Support and coach sales teams on CRM usage, pipeline management, forecasting discipline, sales tools, and operational best practices • Manage adoption, utilization, and effectiveness of sales technology tools • Partner with Customer Success, Delivery, Support, Marketing, and other stakeholders to remove operational obstacles affecting sales productivity, efficiency, and customer outcomes

🎯 Requirements

• Minimum four (4) years of experience in Sales Operations, Revenue Operations or a related function within a high-growth B2B software, SaaS, hospitality technology, or similarly complex business environment • Demonstrated hands-on experience with sales forecasting, pipeline management, sales reporting, and performance analysis • Strong analytical skills with the ability to interpret complex data, identify meaningful trends, and translate findings into clear business insights and actionable recommendations • Advanced knowledge of CRM systems, including hands-on experience supporting CRM administration, data governance, pipeline management, reporting, and user adoption • Strong proficiency in Microsoft Office Suite • Excellent oral and written communication skills, with the ability to communicate effectively and present information clearly to stakeholders at all levels of the organization • Strong independent problem-solving and critical-thinking skills, with the ability to identify operational challenges, evaluate potential solutions, and practical improvements • Strong organizational and project management skills, with the ability to manage multiple priorities, coordinate cross-functional initiatives, and deliver results within agreed-upon timelines • Experience in the hospitality technology industry • Experience using Zoho CRM • Prior direct sales experience as an individual contributor • Experience with Business Intelligence (BI) platforms, including creating reports, dashboards, and data visualizations • Hands-on experience designing, building, or optimizing AI-enabled or automated workflows to improve sales productivity, pipeline analysis, reporting, or other sales operations processes