Solutions Architect I

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Logo of ShipBob, Inc.

ShipBob, Inc.

501 - 1000 employees

Founded 2014

🛍️ eCommerce

☁️ SaaS

💰 $200M Series E on 2021-06

eCommerce • Logistics • SaaS

ShipBob, Inc. is a comprehensive 3PL (third-party logistics) service provider specializing in e-commerce order fulfillment. They offer a full stack fulfillment platform with OMS, IMS, RMS, ERP, and analytics to automate and streamline fulfillment processes. With a focus on omnichannel and B2B capabilities, ShipBob assists businesses in selling across online and in-person channels while offering services like inventory management, customization for unique unboxing experiences, and end-to-end managed freight. Their global network enables efficient 2-day shipping across the continental US and facilitates global expansion with fulfillment centers in multiple countries. Additionally, ShipBob integrates with popular eCommerce platforms like Shopify and Amazon, supporting a wide range of industries including health, beauty, and apparel. Their technology-driven approach enhances supply chain automation, providing reliable and transparent logistics solutions worldwide.

📋 Description

• Support our sales team for custom integration build outs for large merchants. • Researching upstream APIs and systems, and building ERDs (entity relationship diagrams), including field mapping. • Build RFPs (request for proposal) for custom work needed for customers to send to SI partners. • Work hand-in-hand with the partnerships team across new general-purpose integrations, collect feedback, and translate it back to developers for roll out across our existing and future customer base. • Interface directly with customers to collect user requirements and system documentation. • Project managing integrations alongside our SI partners, including keeping internal stakeholders well informed. • Leverage resources available - SI (systems integrator) partners, internal ShipBob engineers, technical support, and sales engineering - to get projects done on time and on budget. • Ensure quality recommendations on architecture by building intimacy with upstream systems (e.g. Netsuite) and ShipBob’s API. • Other duties/responsibilities as necessary.

🎯 Requirements

• 3+ years experience in roles that demand both customer interaction and technical prowess (e.g. Solutions, Sales Engineering, technical account management). • 3+ years experience with integration development, APIs or IPaaS systems. • An established track record of driving cross-functional organizational alignment across groups such as Engineering, Sales, Marketing, Operations and Support. • Outstanding analytical and decision making skills that provide structure to complex and ambiguous situations. • Excellent written and verbal communication skills demonstrated through a track record of clearly and concisely conveying information and ideas to all levels of the organization. • Ecommerce experience and shipping/logistics experience is a plus.

🏖️ Benefits

• Medical, Dental, Vision & Basic Life Insurance • Paid Maternity/Parental Leave Program • Paid Holidays & Flexible Time Off Program • Paid Sick Leave • Wellness Days (1 day/quarter) • 401K Match • Comprehensive Benefits Package >>> https://www.shipbob.com/careers/ • See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob)

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