Brand Success Account Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💰 Account Manager

🚫👨‍🎓 No degree required

👻 Ghost score 12%

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LTK (formerly rewardStyle & LIKEtoKNOW.it)

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2011

📣 Marketing

💼 Consulting

📦 Logistics

Marketing • Consulting • Logistics

LTK is a global brand that was originally formed from rewardStyle and LIKEtoKNOW. it, focusing on Creator Commerce. Since its inception in 2011, LTK has revolutionized the way brands and lifestyle Creators monetize their online presence, driving significant sales for millions of shoppers worldwide. The platform connects over 800 Creators with 8,000 retailers and provides shoppers with a curated buying experience through innovative technology and direct relationships between Creators and brands.

📋 Description

• Serve as the strategic partner and expert for a large portfolio of LTK brand platform customers • Educate brands and reinforce the value of LTK • Drive ongoing gifting and flat-fee spend with brands within the platform • Consult with brands on how to drive results through LTK’s brand platform and deliver ROAS • Own end-to-end Brand Success for brands on the LTK brand platform • Develop product and best-practice knowledge and share it with customers to help them achieve their goals • Use LTK tools and capabilities to guide brands through successful campaign completion • Re-sell brands on the value of the LTK platform to grow gifting and brand campaign spend or flat fees to creators • Present data-driven performance recaps and reviews and recommend opportunities for brands to further leverage LTK • Achieve and exceed OKRs focused on brand gifting volume, flat-fee spend, and brand retention • Provide proactive, urgent, best-in-class customer service and resolve brand problems creatively • Coordinate with sales partners to transition high-priority brands from pre-sales to post-sales and drive further adoption

🎯 Requirements

• 2-4 years of proven Brand Success or Customer Success experience within SaaS, preferably in digital media/marketing space • A history of consistently exceeding important metrics and activity targets • Experience presenting to clients across a variety of levels • Experience serving as a trusted advisor for clients and a passion for supporting client needs and solving real-world challenges with urgency and creativity • Excellent written and verbal communication and interpersonal skills • Excellent organization, project management and time management skills, and ability to take initiative • Experience troubleshooting issues for clients • Ability to communicate semi-technical and technical concepts to clients • Experience with data and utilizing data to successfully communicate results and recommendations • Experience using HubSpot or comparable CRM system • A mindset focused on seizing opportunities and moving with urgency • Dedication to fierce prioritization and operational excellence • Adaptability to a dynamic, fast-moving environment • A growth mindset and openness to feedback • Authorization to work in the U.S.; LTK is not offering new sponsorship opportunities for persons requiring employment visas

🏖️ Benefits

• A remote-first, productivity-first environment • Competitive compensation and benefits package to meet the needs of you and your family • 401(k) with LTK company matching • Medical Insurance, Vision Insurance, Dental Insurance • Paid Maternity Leave and Paid Paternity Leave • Summer Fridays and Flexible PTO

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