Customer Service Representative, Member Care – Part-Time

🔥 1 minute ago

🐊 Florida, North Carolina, +3 more states – Remote

🐊 Florida – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🤠 Texas – Remote ⛷️ Utah – Remote

💵 $20 / hour

⏱ Part Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Sidecar Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

🏥 Healthcare

💼 Consulting

🛡️ Insurance

Healthcare • Consulting • Insurance

Sidecar Health is a health insurance company that provides comprehensive major medical insurance with upfront pricing and no network restrictions or referral requirements. Their goal is to put employees in control of their healthcare by giving them a clear budget for care and allowing them to choose any doctor without surprise costs. They emphasize access to prescriptions without limitations and protection for unplanned care. Sidecar Health also offers transparent pricing and the option for members to save money if they find providers who charge less than their plan pays. Their offerings include individualized access plans and employer plans, ensuring members always have a choice of qualified doctors.

📋 Description

• Handle inbound calls and chats from members about Benefit Amount, plan benefits, and lower-cost care reimbursement • Resolve member issues and complaints with empathy, accuracy, and a positive attitude • Build rapport with members by listening carefully and meeting them where they are • Follow established policies and standard operating procedures • Maintain detailed, accurate records • Support process improvements as the member base and product evolve • Take on expanded responsibilities across claims or member escalations as the team grows • Contribute feedback and ideas to help shape the startup team

🎯 Requirements

• Candidates must currently reside in Florida, Georgia, North Carolina, Ohio, Texas, or Utah • Availability for 11:00 AM–4:00 PM Eastern Time shift • Attendance required for the full 4-week training period, 9:00 AM–5:30 PM ET • People-first communicator who can answer questions clearly and confidently in writing and by phone • Detail-oriented problem solver • Adaptable and resilient in a fast-moving environment • Strong customer service background • High school diploma or equivalent required • Reliable, stable high-speed internet connection • Private, quiet, distraction-free workspace suitable for confidential member calls • Ability to give full, uninterrupted attention throughout scheduled shifts and training hours • Bilingual English and Spanish is nice to have • Experience in healthcare, insurance, or claims processing is nice to have • Familiarity with ticketing or chat support tools is nice to have

🏖️ Benefits

• Paid training: 4 weeks • Medical coverage from day one, with 100% of the premium paid by Sidecar for you and your dependents • Choice of an HSA-eligible plan or a $0 deductible plan • $50 a month toward internet, reimbursed through expenses • $50 a month toward phone, reimbursed through expenses • Opportunity to make an impact at a rapidly growing, mission-driven company