Workforce Optimization Manager

🕒 September 19

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 10%

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Signature Aviation is the world’s largest network of private aviation terminals, providing exceptional experiences and essential support to business and private aviation customers. With a presence in over 200 locations across 27 countries on five continents, Signature Aviation offers world-class services including sustainable aviation fuel, custom sales solutions, maintenance, and real estate. As a leading hospitality company within the aviation industry, it ensures a seamless travel experience for customers globally.

📋 Description

• Lead workforce planning, forecasting, capacity modeling, and labor optimization initiatives across multiple FBO locations. • Manage and develop Workforce Optimization team members through coaching, mentoring, performance feedback, and career development activities. • Partner with field leadership to develop labor strategies, hiring plans, staffing recommendations, schedule optimization solutions, and labor cost management initiatives. • Oversee workforce modeling processes and ensure the accuracy, consistency, and practical application of labor planning methodologies. • Directly support 15-20 bases for their labor strategy, execution, and planning functions. • Translate workforce, operational, and financial data into actionable recommendations for leaders at all levels of the organization. • Monitor workforce performance metrics and identify opportunities to improve productivity, labor utilization, service delivery, and cost efficiency. • Drive implementation of workforce management initiatives and support organizational change efforts related to labor planning and workforce effectiveness. • Lead cross-functional projects involving Operations, Finance, Human Resources, Revenue Management, and Continuous Improvement teams. • Develop and deliver presentations, business reviews, and executive-ready recommendations communicating workforce trends, risks, opportunities, and strategic priorities. • Identify and eliminate barriers to execution through process improvement, automation, and innovative workforce solutions. • Provide leadership for enterprise workforce planning initiatives while ensuring execution of operational priorities at the field level. • Serve as a subject matter expert on workforce optimization principles, labor performance management, and workforce planning best practices.

🎯 Requirements

• Bachelor's degree in Business, Finance, Operations, Industrial Engineering, Economics, Statistics, or a related field. • 5-8 years of experience in workforce planning, labor management, capacity planning, forecasting, operational analytics, finance, or related analytical disciplines. • 1-3 years of experience leading projects, workstreams, or direct reports in a professional environment. • Demonstrated experience developing workforce strategies and translating analytical insights into business decisions. • Proven ability to influence leaders across multiple functional areas through data-driven recommendations. • Experience supporting operational leaders and managing complex stakeholder relationships. • Strong presentation and communication skills, including experience presenting to senior leadership audiences. • Demonstrated success managing multiple priorities and leading cross-functional initiatives in a fast-paced environment. • Strong leadership and coaching skills with the ability to develop talent and cultivate high-performing teams. • Advanced analytical, forecasting, and financial modeling capabilities. • Experience with workforce planning methodologies, scheduling strategies, labor productivity metrics, and performance management frameworks. • Strong project management skills with demonstrated ability to lead large-scale initiatives from concept through implementation. • Excellent business acumen with the ability to balance operational, financial, and workforce considerations. • Proven ability to influence stakeholders across multiple levels of the organization without direct authority. • Skilled at translating complex data into compelling business narratives and executive-level recommendations. • Experience driving process improvements, automation efforts, and continuous improvement initiatives. • Ability to navigate ambiguity, exercise sound judgment, and make decisions using both quantitative and qualitative inputs. • Advanced proficiency in Microsoft Excel, Power BI, and workforce analytics tools. • Willingness to travel up to 20-25%.

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