SVP, Email Product Area

🔥 15 hours ago

🇺🇸 United States – Remote

💵 $252.8k - $316k / year

⏰ Full Time

🔴 Lead

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Sinch

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📦 Logistics

📣 Marketing

💰 $48.8M Post-IPO Debt - Sinch on 2024-09

Consulting • Logistics • Marketing

Sinch is a global communications platform (CPaaS) that provides APIs and applications for messaging, voice, email, verification, and conversational AI, along with network connectivity and telco services. It enables businesses to run marketing campaigns, send notifications and alerts, verify identities, and support customers across SMS, RCS, WhatsApp, email, and voice channels, backed by large-scale operator connections and infrastructure. Sinch serves enterprises and communication providers with scalable, secure messaging and voice infrastructure and developer-focused APIs and tools.

📋 Description

• Own the vision, strategy, priorities, investment choices, and operating rhythm for Mailgun across Send, Optimize, Validate, Inspect, related platform capabilities, and the Email on Acid transition • Build and develop high-performing product, engineering, and platform teams with clear ownership, execution discipline, technical excellence, and customer focus • Balance growth, platform modernization, reliability, security, scalability, technical debt, and delivery predictability • Build and execute the product, technical, commercial, and go-to-market plan to make Sinch Email, powered by Mailgun, a first-class offering in Sinch Build • Own revenue growth, gross profit, margin, pricing and packaging, product-led growth, customer adoption, retention, expansion, and enterprise growth • Strengthen Mailgun’s position as an API-first email platform for reliable delivery, validation, quality assurance, deliverability intelligence, observability, and optimization at scale • Create a cohesive customer experience across sending, deliverability, testing, analytics, onboarding, account management, billing, support, and cross-product workflows • Partner with sales, marketing, customer success, partnerships, finance, operations, and regional teams on positioning, conversion, pipeline, strategic accounts, expansion, and retention • Ensure architecture, security, reliability, data governance, compliance, deliverability operations, and operational discipline support global enterprise customers and high-volume senders • Expand the ecosystem through developer channels, MarTech integrations, marketplaces, embedded product motions, strategic partnerships, and native Sinch integrations • Establish and manage operating metrics across acquisition, activation, conversion, usage, deliverability, retention, expansion, customer satisfaction, reliability, cost, and unit economics

🎯 Requirements

• 12–15+ years across product management, engineering leadership, and business leadership, with meaningful time in senior executive roles • Experience leading both product and engineering teams, with accountability for full product delivery from strategy through execution, operations, and product performance • Track record scaling SaaS, API-first, developer platform, or communications products across self-service, product-led growth, enterprise sales, and partner-led motions • Strong commercial acumen, including P&L ownership, pricing and packaging, gross margin improvement, portfolio investment decisions, and resource trade-offs • Deep customer orientation and strong instincts for developer experience, onboarding, activation, deliverability, reliability, retention, and expansion • Experience operating in complex, global, cross-functional environments with distributed teams and multiple regional go-to-market motions • Excellent executive communication skills, with ability to align senior stakeholders, represent Sinch with strategic customers and partners, and clarify complex trade-offs • Proven ability to lead through change while maintaining urgency, clarity, accountability, and team health • Nice to have, but not required: background in email infrastructure, deliverability, email marketing, CPaaS, customer engagement, developer platforms, MarTech, or adjacent SaaS markets • Nice to have, but not required: experience leading branded portfolios through integration, modernization, consolidation, or migration • Nice to have, but not required: experience with AI-enabled analytics, automation, recommendations, observability, or performance optimization products • Nice to have, but not required: experience building ecosystem, marketplace, partner, or embedded product motions • MBA or equivalent business leadership experience is nice to have, but not required

🏖️ Benefits

• Comprehensive medical, dental, and vision plans • Supplemental plans, including telehealth access for all participants • Free virtual counselling resources through a global Employee Assistance Program • Roth and Pre-tax 401(k) options with employer match • Generous paid time off • Paid parental leave • Family planning support • Flexible remote work offerings • Paid time off for volunteering • Retail, entertainment, and other discounts through the Reward+ program • Bonus and long-term incentive compensation awards