Executive Relocation Consultant – International

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $66k - $83k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💼 Consultant

👻 Ghost score 0%

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Sirva

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📦 Logistics

🤝 B2B

🏠 Real Estate

Logistics • B2B • Real Estate

Sirva is a global leader in relocation and moving services that provides employee relocation solutions to corporate clients and moving services to consumers. Its offerings include corporate relocation and mobility (HR/mobility services, visa & immigration, expense management, talent development, reporting & analytics), household goods moving and shipment, commercial moving, temporary accommodations, property management, home buying/selling support, mortgage services, and technology solutions to support relocations. Sirva operates a family of brands (including Allied, northAmerican, Global Van Lines, Alliance, and Sirva Mortgage) with a footprint covering 190+ countries and 69 global locations, serving enterprise and individual clients worldwide.

📋 Description

• Serve as the single point of contact for Sirva’s EVIP customers during their mobility journey • Deliver daily service for designated clients’ VIP relocation programs • Support, monitor, and consult with customers across a variety of clients • Assist with urgent queries outside regular hours for other regions • Oversee the full spectrum of relocation management services, including policy counselling, destination services, household goods shipping, intercultural services, visa/immigration services, language training, assignment support, and repatriation • Interpret relocation policies and procedures and advise relocating employees based on individual needs and country-specific requirements • Anticipate, manage, and resolve problems quickly and creatively • Coordinate with internal customer support teams and external providers to meet customer needs • Consult with clients on authorized services and potential exceptions • Respond to relocating employees on the same business day, ideally within 4 hours • Provide ongoing consultation throughout international assignments • Prepare file status update reports and participate in weekly client meetings as required • Become the subject matter expert on client policy and operating procedures • Recommend process improvements to drive efficiencies • Participate in sales efforts as required • Ensure supplier communications are vetted and employees are not asked for duplicate information • Attend face-to-face visits with relocating employees at key milestones when authorized and paid for by the client

🎯 Requirements

• High school diploma or equivalent • University degree or 3-4 years’ work experience in a customer experience, business operations role • Minimum of 5 years’ mobility experience with demonstrable VIP management experience • Overall Quality scores of 4.6 or above for the past year (for internal candidates) • Proven ability to maintain a sense of urgency and priorities while delivering results in a fast-paced environment • Digitally focused with demonstrated comfort utilizing multiple technology platforms as an integrated component of day-to-day work • Ability to incorporate new technology into ways of working • Ability to navigate multiple technology platforms simultaneously • Experience providing highly organized delivery, demonstrable problem-solving skills and high attention to detail • Experience exercising judgement in owning complex processes through completion and resolution • Ability to anticipate potential problems and develop effective solutions without immediate direction or supervision • Ability to think creatively and navigate ambiguity to solve problems quickly and efficiently • Strong accountability for customer experience success • Strong customer service and trusted advisor mindset • Ability to build trusted relationships and customize communication style to each VIP and their family • Ability to operate in a team environment with shared goals and responsibilities • Confident, calm demeanor in difficult, emotional, or stressful situations • Strong collaboration and teamwork • Global mindset and cultural awareness • Excellent written, verbal communication and interpersonal skills • Flexibility around working hours, including possible calls outside core hours

🏖️ Benefits

• Comprehensive benefits package • Medical • Dental • Vision • 401(k) • FSA/HSA • Employer HSA Match • Life & Disability Insurance • Paid Time Off • Volunteer Time Off • ID Theft Protection Plan

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