Customer Success Manager

Job not on LinkedIn

🔥 0 minutes ago

⛷️ Utah – Remote

⛷️ Utah – Remote

💵 $75k - $90k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

SITEMETRIC

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2018

📦 Logistics

🏥 Healthcare

🏭 Manufacturing

💰 Private equity on 2025-03

Logistics • Healthcare • Manufacturing

SITEMETRIC is a site management platform that helps organizations run complex construction and field operations more safely and efficiently. The company offers cloud-based tools for badging, real-time location systems (RTLS), access control, safety management, field support, reporting, mass texting, and integrations to centralize site security, communications, and operational workflows. SITEMETRIC targets demanding environments such as data centers, healthcare facilities, and large infrastructure projects, enabling customers to reduce risk, maintain compliance, and make faster, data-driven decisions on the jobsite.

📋 Description

• Serve as the primary point of contact for an assigned portfolio of core customer accounts in the construction and data center sectors • Own overall account health and the enterprise relationship and long-term success of each account • Develop and maintain relationships with executive sponsors, corporate security directors, and operations leadership • Conduct regular business reviews and account planning sessions • Identify account expansion and upselling opportunities • Onboard customers and ensure smooth implementation of access control systems • Monitor customer health metrics and proactively address potential issues • Provide ongoing training and support to maximize product adoption and ROI • Collaborate with technical teams to resolve complex customer challenges • Gather customer feedback and communicate product enhancement requests to internal teams • Develop case studies and success stories to support sales efforts • Participate in industry events and trade shows • Travel to customer sites for relationship building, training, and executive engagement, up to 25% • Maintain accurate CRM records and account status • Prepare reports on account performance and growth opportunities • Collaborate with sales, product, and engineering teams • Contribute to customer retention and satisfaction initiatives

🎯 Requirements

• 2–3 years of experience managing B2B customer relationships • Proven track record of managing multiple accounts and driving customer satisfaction • Experience with account management, customer onboarding, or business development roles • Strong communication and presentation skills with the ability to engage stakeholders at all levels • Excellent problem-solving abilities and a consultative approach to customer needs • Proficiency with CRM systems and customer success platforms • Ability to translate technical concepts into business value propositions • Bachelor’s degree in Business, Engineering, or a related field is a plus (experience may be considered in lieu of a degree) • Previous experience in the data center or physical security industries preferred • Willingness to travel to customer sites as needed • Represent and demonstrate company values, brand, and mission

🏖️ Benefits

• Health, dental and vision insurance for full time employees • 401(k) eligibility • Employee referral bonus plan includes $50 for each referred candidate that completes a minimum of 60 days of service with Sitemetric • Accrued paid sick leave for all employees • Paid vacation, accruing at 80 hours per year • Variable compensation bonus at 20% based on commissions