AI Operations Administrator

Job not on LinkedIn

🔥 24 minutes ago

🍑 Georgia – Remote

🍑 Georgia – Remote

💵 $140k - $185k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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This company has sponsored H1B visas in the past.

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SitusAMC

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

📦 Logistics

🏠 Real Estate

💰 Private equity on 2020-05

Consulting • Logistics • Real Estate

SitusAMC is the leading independent provider of services, data, analytics, and technology that power the full lifecycle of commercial and residential real estate finance. The company delivers underwriting and investment advisory, securitization and capital markets support, primary and special servicing, portfolio and asset management, valuations, loan fulfillment, compliance and diligence, and staffing/outsourcing solutions. SitusAMC serves lenders, investors and servicers with market research, analytic tools and technology platforms across the US and Europe to support origination, transaction execution, servicing, and valuation of real estate assets.

📋 Description

• Administer and operate the Gravitee API management platform, including environments, organizations, gateways, management console, developer portal, users, groups, and role-based access • Configure and maintain APIs, plans, applications, and subscriptions for AI services, LLM provider endpoints, and AI-related integrations • Manage API publishing, versioning, promotion across environments, deprecation, change control, and configuration in version control • Operate and maintain Gravitee gateways and supporting components, including monitoring, patching, upgrades, certificate and secret rotation, capacity, and high availability • Onboard approved AI use cases, connectors, MCP servers, and agent endpoints onto Gravitee • Monitor analytics, logs, and alerts; troubleshoot API and gateway issues; and produce usage, error, latency, and cost reporting • Integrate Gravitee with enterprise identity providers and secrets management, including SSO, OAuth2, JWT, API keys, and mTLS • Administer ChatGPT, Claude, Cursor, and Microsoft Copilot tenant and workspace settings, roles, permissions, data and retention settings, integrations, and usage controls • Manage AI-tool access lifecycle, including SSO, SCIM provisioning, license assignment and reclamation, onboarding, and offboarding • Apply AI GRC configuration baselines, document configuration state, and remediate configuration drift • Support technical controls for Shadow AI discovery and prevention • Provide Tier 2 operational support through the ITSM platform and escalate issues as needed • Track vendor releases, feature changes, model changes, and deprecations; assess impact and coordinate testing • Produce logs, usage data, and configuration records for control monitoring, audits, due diligence, and evidence requests • Develop runbooks, configuration standards, knowledge articles, and user guidance • Track and report platform availability, API traffic and error rates, adoption, license utilization, ticket volumes, and cost • Automate administrative tasks using Python, PowerShell, and platform APIs • Partner with AI GRC, Information Security, Identity and Access Management, Legal, Privacy, and business teams

🎯 Requirements

• Bachelor’s degree in Computer Science, Information Technology, Information Systems, or equivalent combination of education and experience • 5+ years of industry and/or relevant experience • Hands-on, production experience administering Gravitee, including API management, gateway configuration, policies, plans, subscriptions, applications, and environment management • Experience in IT operations, systems administration, platform administration, or API management preferred • Hands-on experience administering enterprise AI tools such as ChatGPT, Claude, Cursor, and Microsoft Copilot, including admin console configuration, SSO/SCIM integration, role-based access, and license management • Working knowledge of REST, HTTP troubleshooting, OAuth2/OIDC, JWT, API keys, mTLS, rate limiting, and gateway patterns • Experience with SSO, SCIM provisioning, and role-based access using an enterprise identity provider such as Microsoft Entra ID or Okta • Scripting and automation ability using Python, PowerShell, or equivalent • Working knowledge of Git, YAML, and JSON • Familiarity with containers and Kubernetes • Foundational understanding of LLM concepts, including prompts, tokens, model versions, tool and function calling, and MCP • Experience with ITSM platforms, preferably ServiceNow, and ITIL-aligned incident, request, and change management practices • Experience supporting audits, due diligence, or compliance evidence requests in a regulated environment preferred • Familiarity with NIST AI RMF, ISO/IEC 42001, NIST CSF, and OWASP Top 10 for LLM Applications is a plus • Preferred certifications include Gravitee training or certification, Microsoft Azure or AI fundamentals certifications, ITIL 4, ServiceNow Certified System Administrator, Security+, or equivalent • Ability to translate governance and control requirements into accurate platform configuration • Strong written communication and ability to author clear runbooks and change documentation • Commitment to separation of duties • Strong attention to detail and disciplined approach to change control • Ability to work with engineering, security, identity, legal, and business stakeholders and manage competing priorities • Comfort learning quickly and contributing to documentation and process improvement

🏖️ Benefits

• Discretionary bonus eligibility for certain positions • PTO • Paid holidays • Medical insurance • Dental insurance • Vision insurance • Life insurance • Disability insurance • 401K participation

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