Product Support Analyst

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $55k - $75k / year

⏰ Full Time

🟢 Junior

📞 Support Engineer

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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SitusAMC

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

📦 Logistics

🏠 Real Estate

💰 Private equity on 2020-05

Consulting • Logistics • Real Estate

SitusAMC is the leading independent provider of services, data, analytics, and technology that power the full lifecycle of commercial and residential real estate finance. The company delivers underwriting and investment advisory, securitization and capital markets support, primary and special servicing, portfolio and asset management, valuations, loan fulfillment, compliance and diligence, and staffing/outsourcing solutions. SitusAMC serves lenders, investors and servicers with market research, analytic tools and technology platforms across the US and Europe to support origination, transaction execution, servicing, and valuation of real estate assets.

📋 Description

• Serve as a liaison between SitusAMC and clients to facilitate delivery and implementation of in-house software and configuration into client production environments • Receive, validate, document, and route software defects internally for resolution • Provide day-to-day post-go-live support to promote client adoption and address routine client questions • Perform initial triage of client issues and document details for follow-up • Route production issues and requests to software development, product, implementation, infrastructure, and other internal teams, tracking updates through resolution • Support client-paid UAT/QA testing by executing test cases, validating functionality, documenting results, logging defects, and supporting retesting • Assist with release validation, regression testing, configuration validation, workflow testing, integration/file testing, and production readiness activities • Deliver or support client administrator, end-user, and internal training sessions • Build working knowledge of SitusAMC software functionality, industry concepts, and client workflows • Address moderately complex production support and testing matters using discretion and independent judgment • Travel nationally in normal times to support client installations

🎯 Requirements

• Minimum of 1-2 years of Secondary Marketing, Mortgage Lending, Mortgage Technology, Loan Trading, Capital Markets Operations, or related industry experience • Minimum of six months in a production support, software support, implementation, operations, or other client-facing support role • Experience supporting software implementations, client-facing production support, application configuration, UAT/QA testing, or post-go-live support activities • Ability to manage multiple tasks and priorities in a fast-paced environment • Proficiency with Microsoft Office products, including Outlook, Word, Excel, Teams, and PowerPoint • Effective written and verbal communication skills • Strong analytical skills and sound judgment to resolve moderately complex issues within established processes

🏖️ Benefits

• Discretionary bonus eligibility for certain positions • PTO • Paid holidays • Medical insurance • Dental insurance • Vision insurance • Life insurance • Disability insurance • 401K