Customer Support Analyst

🔥 0 minutes ago

🗻 New Hampshire – Remote

🗻 New Hampshire – Remote

💵 $42.1k - $70.1k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Manulife

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1887

🏥 Healthcare

💸 Finance

🛡️ Insurance

💰 $1.2G Post-IPO Debt on 2023-03

Healthcare • Finance • Insurance

Manulife is a leading international financial services group based in Canada, offering a range of insurance and wealth management products to customers across North America, Asia, and Europe. The company is dedicated to helping people with their financial and healthcare needs through innovative solutions in insurance, investment, and retirement planning. Manulife is notable for its commitment to sustainability, diversity, equity, and inclusion. It has been recognized as one of Canada’s Top 100 Employers, demonstrating its dedication to creating a supportive and diverse workplace. With operations spanning numerous countries, Manulife is committed to delivering strong financial performance and customer satisfaction.

📋 Description

• Connect customers to providers and wellness partners offering care and auxiliary services • Serve as a frontline support resource for provider partners, insureds, and internal stakeholders • Handle incoming calls approximately 70% of the time • Understand customers’ Long-Term Care needs and direct them to optimal partners and resources • Support Provider Network and Health & Prevention efforts through quality provider and Care Concierge connections • Provide end-to-end claim support to insureds using preferred providers • Support provider network utilization and claim assistance • Assist provider partners with network onboarding and ongoing use of provider support tools and portal • Conduct outbound calls to address missed opportunities, follow up on leads, and facilitate lead creation • Perform back-office activities approximately 30% of the time, including reporting, re-indexing, claim-accuracy support, discounted-rate validation, and conversion support • Serve as a subject-matter expert to contact center and operations members on Health & Prevention and Provider Network initiatives

🎯 Requirements

• Minimum of 2 years of experience as a Long-Term Care (LTC) claims professional • Strong understanding of LTC claims processes and customer support best practices • Experience handling high inbound call volume in a service-oriented environment • Excellent verbal and written communication skills • Strong relationship management skills • Ability to collaborate effectively across multiple functions and with multiple partners • Strong customer-first mindset with a professional and empathetic approach • Flexibility and adaptability within a developing program environment • Effective problem-solving and critical-thinking skills • High attention to detail and strong organizational skills • Proactive and self-directed, with the ability to identify and execute appropriate next actions • Ability to work independently in a remote, home-based setting

🏖️ Benefits

• Incentive programs and incentive compensation tied to business and individual performance • Health insurance • Dental insurance • Mental health benefits • Vision insurance • Short- and long-term disability insurance • Life and AD&D insurance coverage • Adoption/surrogacy benefits • Wellness benefits • Employee/family assistance plans • Retirement savings plans, including pension/401(k) savings plans • Global share ownership plan with employer matching contributions • Financial education and counseling resources • Up to 11 paid holidays • 3 personal days • 150 hours of vacation • 40 hours of sick time (or more where required by law) • Statutory leaves of absence • Flexible environment • Remote, home-based work arrangement • Learning and career growth support • Well-being and inclusion support