Advanced Support Engineer I

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $83k - $99k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Climb Channel Solutions NA

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1982

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Climb Channel Solutions NA is an IT distribution company focused on providing leading and innovative technology solutions. They support technology resellers by offering expertise in areas such as virtualization, cloud, data management, and cybersecurity, thereby enhancing their partners' success. Climb is dedicated to transforming IT distribution with exceptional service and an extensive vendor marketplace to facilitate business growth for its partners across various sectors, including public and private markets.

📋 Description

• Serve as the primary point of contact for escalated customer cases • Deliver outstanding technical and case management • Diagnose, troubleshoot, and resolve advanced technical issues related to Delinea software products and platforms • Collaborate with peers, engineering, and product teams to identify root causes and provide timely, high-quality solutions • Manage sensitive or escalated situations professionally and empathetically to repair and maintain customer trust • Apply product and operating-system knowledge to debugging and troubleshooting • Document escalated case findings, solutions, and best practices • Provide customer-insight feedback to product and engineering teams for continuous improvement • Mentor and coach Technical Support Engineers • Contribute to excellence within the global support team • Report directly to a Support Manager for the Advanced Support Team

🎯 Requirements

• Proven experience in enterprise-level customer support, technical support, and/or advanced troubleshooting roles for software solutions • Exceptional customer and case management skills • Ability to prioritize and manage multiple cases effectively • Ability to work with difficult or frustrated customers while maintaining professionalism and rebuilding trust • Knowledge of networking protocols and troubleshooting, including TCP/IP, DNS, routing, and firewalls • Solid understanding of Linux/Unix/Windows operating systems, depending on environment • Working knowledge of software code debugging principles and techniques • Excellent English written and verbal communication skills • Strong analytical thinking, problem-solving skills, and attention to detail • Bachelor’s and/or advanced degree in Computer Science or similar discipline preferred, or equivalent work experience • Strong knowledge of cloud architectures, AWS, Azure, O365, and Google Cloud • Strong understanding of object-oriented principles, the .NET Framework, and relational databases • Familiarity with C#, C++, Angular, PowerShell, Python, Bash, and SQL is a plus • Experience being the Administrator of a Delinea product would be a plus • Must not require any type of US work authorization now or in the future • Must complete a comprehensive criminal background check, education verification, and employment verification upon conditional offer

🏖️ Benefits

• Meaningful bonus program • Healthcare insurance • Pension/retirement matching • Comprehensive life insurance • Employee assistance program • Time off plans • Paid company holidays • Career progression opportunities • Meaningful work and culture of innovation