IT Support Engineer

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Thermal Scientific Works

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏭 Manufacturing

🔬 Science

🔧 Hardware

Manufacturing • Science • Hardware

Thermal Scientific Works is a supplier of thermal and scientific equipment, appearing to offer laboratory and industrial temperature-control products such as temperature controllers, sensors, furnaces/ovens and related control and automation components. The company lists products on B2B marketplaces (e. g. , IndiaMART) and serves industrial, laboratory and research customers seeking thermal processing and measurement solutions.

📋 Description

• Serve as the first point of contact for users seeking technical assistance from corporate and data center environments • Perform remote troubleshooting through diagnostic techniques and pertinent questions • Provide training and guidance to end users on software, security best practices, and IT policies • Create IT knowledgebase articles and update existing articles • Install, configure, and maintain operating systems, applications, and IT equipment • Monitor and maintain IT infrastructure, including servers, networks, and workstations • Procure requested hardware equipment and maintain asset inventory • Set up and manage user accounts, access permissions, and security settings • Enforce IT security policies and best practices, including multi-factor authentication and password management • Assist with IT projects such as system upgrades, cloud migrations, and infrastructure improvements • Work with cross-functional teams to support business applications and IT-related initiatives • Perform other duties as assigned

🎯 Requirements

• 3+ years’ experience in IT support, troubleshooting, problem solving and operations • Two-year associate degree in information technology, computer science or related field • IT support experience in innovative technology/data center/microgrids/mission critical facilities preferred • Possesses professional IT certifications (A+, Sec+, Azure, AWS) preferred • Critical thinker • Ability to work in a fast-paced environment • Ability to solve complex problems • Ability to strategize and scale ideas and solutions • Trustworthy and reliable • Self-starter and ability to work independently • Ability to work with technical and non-technical staff • Strong written and verbal communication skills

🏖️ Benefits

• A fast-paced, entrepreneurial culture focused on innovation • A flexible, autonomous work environment • A culture of respect, learning, and excellence • Experienced, highly talented experts as team peers • Growth and travel opportunities • A team of change-makers having a significant impact on people and the planet