Technical Support Engineer

🔥 0 minutes ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $65.7k - $118.3k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Akamai Technologies

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🔒 Cybersecurity

💰 Post-IPO Equity on 2001-07

Cloud Computing • Cybersecurity • Content Delivery

Akamai Technologies is a leading cloud services provider that specializes in delivering security, cloud computing, and content delivery solutions. It offers a range of services such as API security, DDoS protection, and performance optimization for web applications, ensuring secure and reliable user experiences. With a robust global infrastructure, Akamai empowers businesses to streamline their digital presence while safeguarding against various cyber threats and enhancing application performance.

📋 Description

• Monitor system health to ensure system availability and performance • Identify incidents, perform initial troubleshooting, and escalate according to procedures • Clearly document incidents, steps taken, and outcomes • Assist in maintaining and improving monitoring tools such as Grafana and GroundCover/DataDog, including dashboards • Follow predefined runbooks and procedures for consistent event handling • Work closely with senior engineers to resolve problems • Continuously improve system reliability

🎯 Requirements

• 2+ years of relevant experience • Bachelor's degree • Foundational knowledge of Linux administration, including file systems, permissions, processes, and networking basics • Hands-on experience with Docker/K8S, including running containers/pods, basic images, logs, and troubleshooting • Basic understanding of Ansible language concepts, including registers, memory layouts, and low-level operations • Familiarity with command-line tools, SSH, and common system utilities • Ability to follow procedures and escalate issues accurately • Availability for out-of-hours on-call work in an existing on-call rotation

🏖️ Benefits

• Annual bonus or incentives • Equity awards • Employee Stock Purchase Plan (ESPP) • Healthcare • 401K savings plan • Company holidays • Vacation in the form of PTO • Sick time • Parental leave • Employee assistance program • Mental and financial wellness support • Flexible work arrangements through FlexBase: work at home, in an office, or a combination of both