
51 - 200 employees
📚 Education
☁️ SaaS
🏢 Enterprise
💰 Private Equity Round on 2021-03
Education • SaaS • Enterprise
Skillable is a leader in performance-based learning, providing virtual IT labs and hands-on training environments. Their solutions range from employee skill development and job readiness to customer and partner enablement through performance testing and skill validation environments. Skillable aims to connect learning to work, helping businesses drive job readiness and product adoption through scalable, hands-on virtual labs. Their platform supports technical sales demos, customized software training, and certification, making them a valuable partner for training organizations and global system integrators. With a strong emphasis on security, Skillable provides ISO 27001 and SOC 2 certified environments, integrating with AWS and Azure security services.
🔥 5 minutes ago
🌵 Arizona, California, +22 more states – Remote
💵 $90k - $115k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
💻 IT Support
👻 Ghost score 0%
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51 - 200 employees
📚 Education
☁️ SaaS
🏢 Enterprise
💰 Private Equity Round on 2021-03
Education • SaaS • Enterprise
Skillable is a leader in performance-based learning, providing virtual IT labs and hands-on training environments. Their solutions range from employee skill development and job readiness to customer and partner enablement through performance testing and skill validation environments. Skillable aims to connect learning to work, helping businesses drive job readiness and product adoption through scalable, hands-on virtual labs. Their platform supports technical sales demos, customized software training, and certification, making them a valuable partner for training organizations and global system integrators. With a strong emphasis on security, Skillable provides ISO 27001 and SOC 2 certified environments, integrating with AWS and Azure security services.
• Keep Skillable’s internal technology running so employees can work productively • Own hands-on engineering for identity, devices, and everyday internal applications • Lead complex technical issues and investigations through resolution • Serve as an escalation point for the IT Service Desk • Build and support tools and automation that make internal IT faster and easier to use • Plan, coordinate, and monitor changes to IT systems, processes, and infrastructure • Identify automation and operational-efficiency opportunities while assessing and mitigating risks • Partner with IT teams, business units, and stakeholders throughout the change process • Support and maintain hardware, servers, operating systems, networking, telecommunications, and databases • Analyze and recommend IT tools, technologies, and infrastructure improvements • Manage and monitor firewalls, antivirus, endpoint protection, and intrusion prevention systems • Participate in projects improving reliability, security, efficiency, and scalability • Manage Microsoft 365, Entra ID, and Intune, including accounts, licenses, groups, permissions, authentication, and access policies • Deploy, configure, secure, and maintain Windows and Mac devices through Intune and Iru • Provide employee technical support and resolve escalated issues, including root-cause analysis • Administer SaaS applications, SSO, provisioning, deprovisioning, and integrations • Build, deploy, and operate AI tools and agentic workflows for routine IT automation • Establish AI governance practices, including guardrails, logging, access controls, usage monitoring, and cost management • Evaluate and implement AI capabilities across IT workflows and processes • Partner with People and Security teams on onboarding, role changes, access updates, and offboarding • Create technical documentation, knowledge articles, and runbooks • Monitor internal systems and infrastructure health, performance, availability, and stability • Manage Skillable’s Azure environment using Infrastructure as Code • Integrate systems using SAML, OIDC, APIs, and identity and automation technologies • Support company values through positive stakeholder interactions • Participate in strategic initiatives and cross-functional projects as required
• Bachelor’s degree in a related field (information technology, computer science, etc.) or equivalent work experience • 5+ years of relevant experience in IT engineering • Hands-on experience supporting identity, devices, internal applications, complex technical issues, IT automation, and escalations • Experience identifying and implementing AI and automation opportunities to improve IT processes and productivity • Hands-on experience building or deploying AI-powered tools, automations, or agentic workflows • Understanding of AI governance, including access controls, security guardrails, usage monitoring, and cost management • Experience managing Microsoft 365, Entra ID, and Intune • Experience supporting Windows and Mac devices with MDM tools such as Intune or Iru • Working knowledge of single sign-on, MFA, and conditional access • Proficiency scripting and automating with PowerShell • Strong troubleshooting across accounts, devices, networks, and applications • Ability to contribute effectively with minimal supervision in a remote team • Demonstrated ability to improve internal IT systems and processes through technology and automation • Experience working cross-functionally and promoting collaborative partnerships • Ability to present technical issues clearly to non-technical audiences and all organizational levels • Ability to prioritize workload, manage projects, and meet deadlines • Strong Microsoft suite experience, including Teams or similar web conferencing and internal communication software • Thorough understanding of business operations and processes, or willingness to learn expeditiously • Experience with AI-assisted IT workflows, Python, Power Automate, Bash, and Microsoft certifications (MS-900, MD-102, MS-102) appreciated but not strictly required • Authorization to work in the United States • Primary residence in one of the eligible states: AZ, CA, CO, FL, GA, ID, IN, KY, MA, ME, MI, MO, NC, ND, NE, NH, NV, NY, OH, OK, SC, TN, TX, UT, WA, WI • Remote home office with privacy and focus for frequent video and voice calls • Ability to use a PC and phone continuously throughout the day • Ability to travel periodically, up to approximately 10% of the time
• Fully remote with a monthly stipend to pay for office services and supplies • Medical (2 plan options) • Dental (2 plan options) • Vision • Health savings account with generous employer contributions • Healthcare spending accounts • Dependent care spending accounts • EAP • Group paid life insurance • Group paid STD and LTD • Voluntary life/AD&D insurance • Accident and critical illness options • 401(k) with company match • Tuition reimbursement • Healthy lifestyle reimbursements • Unlimited PTO • Paid holidays • Bereavement leave • Parental leave • Caregiver leave • Paid FMLA leave • Privilege of logging off at 2:00 pm local time every Friday for team members caught up on work and meeting deliverables • Full company closure during the 4th of July holiday week • Reimbursement for up to $750 annually toward wellness choices such as gym memberships, fitness classes, or healthy meal plans • $200 monthly stipend for office expenses • Access to pet insurance • Access for employees and dependents to Skillable learning opportunities through its product
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