VIP Associate Account Manager

Job not on LinkedIn

🔥 4 hours ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

💵 $65k - $75k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🧑‍💼 Account Executive

🚫👨‍🎓 No degree required

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Sky Betting & Gaming

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🎲 Gambling

🎮 Gaming

👥 B2C

Gambling • Gaming • B2C

Sky Betting & Gaming is a UK-based consumer-facing betting and online gaming operator. Now part of Flutter UK & Ireland and the wider Flutter Entertainment group, the brand is presented alongside Betfair, Paddy Power, PokerStars and tombola as a market-leading provider of trusted entertainment to millions of customers. The company emphasizes responsible play, customer experience and uses digital platforms (web and apps) to deliver betting and gaming services, with operational presence in Leeds and registration under Flutter Entertainment plc.

📋 Description

• Own a moderate portfolio of VIP customers, serving as their primary point of contact with guidance and mentorship from a tenured Account Manager • Deliver personalized, luxury hospitality experiences across all customer interactions, obsessing over the details • Drive engagement with the Fanatics ONE loyalty program, developing a deep understanding of the value proposition unique to each customer’s needs and preferences • Research and qualify customers by identifying key variables such as preferred bet types, offers, play summary, and competitor activity to inform engagement strategy • Document customer insights and feedback in real time, following up with thoughtful gestures or next-step plans that strengthen rapport and retention • Learn and apply objection-handling techniques to educate customers on product differentiators and reinforce Fanatics’ value proposition • Meet and exceed service, retention, and engagement goals set forth by VIP team leadership • Learn to evaluate customer data and engagement trends to identify opportunities to increase activity, loyalty, and satisfaction • Collaborate across departments (Trading, Marketing, Events, and Responsible Gaming) to ensure alignment and a seamless customer experience • Ensure responsible gaming policies and measures are upheld at all times

🎯 Requirements

• 0-2 years of experience in hospitality, customer service, sales, private wealth management, relationship management, or a strong desire to break into the industry • High EQ, charisma, integrity, and grit with the instinct to read a room and make every customer feel like a priority • Strong communication skills, both in person and in writing, with polish, emotional intelligence, and professionalism under pressure • Proactive learner who prepares thoroughly for every customer interaction, researches competitors, and asks powerful, open-ended questions to understand customer motivations • Demonstrates strong work ethic, professionalism, and curiosity with eagerness to develop personal brand within the team • Deep interest in sports, events, and culture, with the ability to translate that passion into authentic customer engagement • Entrepreneurial mindset, thrives in fast-paced, highly-competitive environments where priorities evolve quickly and initiative is expected • Familiarity with Salesforce or a comparable CRM tool, Tableau or a comparable data visualization tool, and Slack is a plus • Comfortable working in a target-driven environment • Ability to work flexible hours, including evenings and weekends, and travel up to 25% for events and activations • Knowledge of the sportsbook or online gaming industry is a plus, but a commitment to hospitality excellence is essential • Legal residence in a state where online sports betting is legalized or willingness to relocate.

🏖️ Benefits

• For information about our benefits, please visit https://benefitsatfanatics.com/