Senior Network Reliability Engineer, Incident Management

🕒 July 28

🇺🇸 United States – Remote

💵 $125k - $140k / year

⏰ Full Time

🟠 Senior

⛑ DevOps & Site Reliability Engineer (SRE)

👻 Ghost score 23%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Skylo

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

📡 Telecommunications

🤝 B2B

💰 $30M Venture Round - Skylo on 2025-02

Telecommunications • B2B

Skylo is a company that provides global connectivity services focused on connecting IoT and edge devices through satellite-enabled cellular networks. The company's website highlights coverage maps, certified devices, a certification program, developer documentation, white papers, case studies, and a partner ecosystem — indicating a developer- and partner-focused B2B offering that enables devices to stay connected where traditional cellular coverage is limited. Skylo positions itself as a telecommunications connectivity provider for enterprises, device manufacturers, and partners building solutions that need broad geographic coverage.

📋 Description

• Serve as the central command point for network degradations, service disruptions, and subscriber-impacting events • Open incident bridges, initiate incident management, and maintain command through service restoration • Manage the full Sev 1-4 incident lifecycle, including identifying causes and impacted domains, paging on-call NREs, maintaining ownership and timelines, and driving restoration • Prioritize incidents by urgency and business impact using alarm signatures, subscriber impact data, and OSS KPI telemetry • Escalate to Operations, Engineering, vendor support, MNO partners, and subject matter experts with technical context and documented timelines • Support hypercare operations during network launches, high-risk change windows, and special events • Create and maintain complete Jira/ServiceNow incident tickets • Produce structured incident timeline artifacts within two hours of closure • Manage the open incident backlog, ageing tickets, stalled items, resolution paths, and deferrals • Coordinate post-incident reviews, compile incident records, gather observability logs, and provide problem statements for root-cause analysis • Handle internal, external, and MNO partner escalations and follow-ups • Track network availability KPIs, SLA commitments, degradation trends, recurring issues, MTTR, and KPI deviations • Contribute to weekly and monthly Network Performance Reports • Participate in Service Assurance and Automation activities and provide input for closed-loop automation • Participate in the global follow-the-sun on-call rotation providing continuous 24x7 coverage • Produce written shift handoff summaries covering incidents, degraded components, changes, vendor escalations, and priorities • Manage paging workflows, alert acknowledgements, escalation thresholds, and shift-boundary coverage • Support planned maintenance and change windows, including observability validation, rollback readiness, and rollback runbook execution • Collaborate across RAN, Core, Cloud Infrastructure, BOSS, Network Implementation, Product Engineering, Market teams, and partner NOCs • Use knowledge of RAN, 5G Core, virtualized NTN infrastructure, Grafana, in-house tools, kubectl, and OSS alarms for incident triage • Build domain depth toward Staff NRE and Principal NRE responsibilities

🎯 Requirements

• 5-10+ years of experience in telecom/wireless operations, network operations, or NRE in a production 24x7 environment • Ability to independently manage incident bridge calls, maintain bridge discipline, drive incidents to resolution, and produce structured incident records • Strong understanding of telecom network environments and 5G functional components • Knowledge of RAN, including CUSM, eCPRI, PTP/SyncE, and NTN-specific RAN alarm patterns • Knowledge of 5G Core components, including AMF, SMF, UPF, NRF, PCF, and SEPP • Cloud/OSS knowledge sufficient for intelligent triage and escalation • Incident and outage management expertise in high-pressure 24x7 conditions • Hands-on experience with an observability platform such as Grafana, Prometheus, Loki, or equivalent • Kubernetes operational literacy, including kubectl get pods, pod inspection, container logs, and platform-layer health identification • Structured written communication skills for incident timelines, executive updates, and post-incident summaries • Proficiency with Jira, ServiceNow, or equivalent ticketing systems • Experience with PagerDuty or equivalent on-call tooling • Ability to collaborate with RAN, Core, Cloud, Engineering, and external partner teams • Prior satellite, NTN, or space-to-ground connectivity experience preferred • OSS/BSS platform experience preferred, including FCAPS, event correlation, SNMP traps, or EMS integration • Familiarity with 3GPP NAS/NG-AP, RRC, or IMSI lifecycle procedures preferred • ITIL Foundation certification or practical ITIL experience preferred • Python or Bash scripting ability preferred • Experience with hypercare operations, major network launches, or high-risk change windows preferred • Exposure to closed-loop automation frameworks or service assurance platforms preferred • Must be legally authorized to work in the U.S. • Ability to work in a global follow-the-sun 24x7 on-call rotation

🏖️ Benefits

• Stock option-based equity program • Medical, dental, and vision benefits • Retirement plan • Monthly wellness allowance • Monthly education reimbursement • Generous time-off policy • Holidays • Opportunity to temporarily work abroad • Access to a world-class team across software, hardware, chipsets, telecom, satellite, and network virtualization • Open, transparent, inclusive culture