Customer Care Representative

🕒 May 19

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 85%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Slash Staffing

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2024

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Slash Staffing is a staffing agency specializing in providing affordable remote staffing solutions for businesses. They connect clients with a diverse range of skilled professionals, including virtual assistants, customer support representatives, digital marketers, and software developers, allowing companies to focus on their core operations while Slash Staffing handles the hiring process. Their pre-screened candidates are ready to take on various roles, helping organizations achieve efficiency and success without the high cost associated with traditional hiring.

📋 Description

• Represent moving companies in customer interactions • Handle claims-related customer communications • Provide phone support and email support • Resolve customer disputes • Professionally handle escalated customer situations • Multitask and maintain attention to detail in a fast-paced environment • Remain connected on Zoom throughout the workday to support real-time communication and collaboration • Work on camera during scheduled hours • Operate from a private, professional workspace during working hours

🎯 Requirements

• Excellent English communication skills with minimal/neutral accent • Strong customer service background • Proficiency with Excel, Word, Google Docs, Google Sheets, and email platforms • Ability to multitask and remain organized in a fast-paced environment • Strong problem-solving and communication skills • Claims processing or dispute resolution experience is highly preferred • Debt collection experience is a plus • Comfortable working within a highly collaborative virtual office environment • Comfortable remaining on Zoom throughout the workday • Comfortable working on camera during scheduled hours • Dedicated and professional workspace free from distractions and background noise • Private workspace where children, pets, television noise, or unrelated individuals will not interfere with calls or daily operations • Backup internet and power required • Intel i5 processor or higher • 8GB RAM minimum (16GB preferred) • 256GB SSD minimum

🏖️ Benefits

• Long-term role with stability and growth opportunities within the company • Collaborative virtual office environment • Real-time communication, collaboration, and support throughout the workday • Remote work arrangement