Bilingual Retention Program Advisor

Job not on LinkedIn

🔥 9 minutes ago

🌵 Arizona, Colorado, +20 more states – Remote

🌵 Arizona – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🌶️ New Mexico – Remote 🌲 North Carolina – Remote 🌪️ Oklahoma – Remote 🚗 Michigan – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote

⏰ Full Time

🟢 Junior

💬 Bilingual

🚫👨‍🎓 No degree required

👻 Ghost score 22%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Smart Start

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2018

🎯 Recruiter

📚 Education

🤝 B2B

Recruitment • Education • B2B

Smart Start is a manpower solutions and facility management provider. It focuses on recruitment (IT and non-IT), staffing for blue-collar and healthcare roles, and a broad set of facility services including security, housekeeping, deep cleaning, pest control, disinfection, coworking support, MEP & maintenance, and facility/energy audits. The company also offers professional training and coaching—healthcare trainings, fire & safety, paramedics training, and other upskilling—operating in partnership as Talbot Force for facility management.

📋 Description

• Engage with potential customers regarding appointment scheduling and account inquiries • Proactively use retention rebuttals to address hesitation or barriers • Secure attendance at scheduled installation appointments or reschedule customers to another date, time, and/or service location • Manage inbound and outbound calls related to appointment rescheduling, service inquiries, and account support • Assist customers with navigating the installation process and provide accurate information on policies and procedures • Handle cancellation requests by identifying root concerns, addressing objections, and offering retention solutions • Document customer interactions in CRM and scheduling platforms • Navigate multiple systems simultaneously during live calls • De-escalate challenging customer situations with empathy and professionalism • Collaborate with internal teams and external partners to ensure seamless service delivery • Escalate complex issues and ensure timely follow-up • Meet performance metrics for customer retention, service quality, and call handling • Adhere to company policies, procedures, and confidentiality standards • Provide general Care Center support and perform other assigned duties

🎯 Requirements

• Bilingual English/Spanish proficiency required; qualifies for additional compensation • High school diploma or equivalent required • Minimum of 6 months of experience in customer service, call center, account management, or retention-focused roles • Experience handling objections, conflict resolution, or account retention preferred • Strong multitasking skills and ability to navigate CRM and scheduling systems during live calls • Excellent verbal and written communication skills • Professional, empathetic, and persuasive communication style • Strong attention to detail and organizational skills • Ability to remain calm and solution-focused in high-volume or high-stress situations • Self-motivated and comfortable working in a remote environment • Proficiency in Microsoft Office Suite and CRM platforms • Ability to communicate verbally and hear • Ability to use hands and fingers to handle or feel objects, tools, or controls • Ability to occasionally stand, walk, sit, reach, climb or balance, stoop, kneel, crouch, or crawl • Ability to occasionally lift and/or move up to 25 pounds • Close, distance, color, and peripheral vision, with ability to adjust focus

🏖️ Benefits

• Hourly-rate pay with uncapped, performance-based incentives • Comprehensive health plan including medical, dental, and vision coverage • 401(k) retirement plan with generous company match • Birthday and Anniversary bonus • Company-wide discounts • Legal services • Short- and long-term disability • Work/life balance • Professional growth opportunities • Necessary equipment provided for the fully remote position • Hands-on work experience with industry-leading, innovative technology