Senior Service Manager

Job not on LinkedIn

🔥 17 minutes ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

⏰ Full Time

🟠 Senior

👔 Manager

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 35 days.
• No salary listed.

Apply Now

Find Similar Remote Jobs

Smart Care

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🍽️ Food & Beverage

🏥 Healthcare

📦 Logistics

Food & Beverage • Healthcare • Logistics

Smart Care is a company that specializes in the repair and maintenance of foodservice equipment, ensuring that grocery stores, convenience stores, restaurants, and non-commercial foodservice providers remain operational and efficient. With a focus on improving uptime and reducing operating costs, Smart Care offers a wide range of services, including equipment repair, maintenance, design, and installation for both hot side and cold side equipment such as ovens, fryers, refrigeration systems, and HVAC systems. The company is notable for having over 1000 technicians across 50 provider locations in the United States and has been named the 2024 Foodservice Equipment Repair and Maintenance Company of the Year. Smart Care emphasizes professional service, social impact, and community support, while also providing career opportunities with competitive pay and mentorship programs.

📋 Description

• Lead operational, financial, and customer service performance across multiple service regions • Lead, coach, mentor, and develop Service Managers and service teams • Manage multi-region P&L performance, budgeting, forecasting, and EBITDA goals • Drive workforce planning, technician utilization, scheduling, dispatch operations, and resource management • Establish and monitor KPIs for productivity, customer service, profitability, utilization, and employee performance • Partner with recruiting and operational leadership to interview, hire, and onboard personnel • Conduct performance reviews and implement coaching and performance improvement plans • Improve customer and employee retention through engagement and relationship management • Develop relationships with key customers and strategic accounts • Resolve escalated customer concerns and manage timely issue resolution • Monitor market performance and implement market-share growth strategies • Oversee allocation of technicians, equipment, and vehicles to meet customer needs • Ensure consistent operational processes, procedures, and service standards across regions • Coordinate communications among field personnel, management, customers, and support departments • Review service records, work orders, inventory, expenses, and operational reports using ASCENT Software and other systems • Review operational metrics and financial reports to identify trends, risks, and improvement opportunities • Ensure adherence to company policies, procedures, objectives, and regulatory requirements • Promote workplace safety and enforce safe work practices and accident prevention procedures • Provide leadership during emergency service situations, disruptions, and critical customer escalations • Participate in weekend dispatch rotation and after-hours support as required • Support Service Managers and Lead Technicians as a technical and operational resource • Lead strategic initiatives, process improvements, and operational excellence programs • Participate in and lead training for career development, safety, and required certifications • Conduct and support client engagement activities • Manage customer portals in real time • Travel between regional locations, customer sites, and company facilities as needed

🎯 Requirements

• High School Diploma or GED required • 7+ years of experience in field service operations, technical service management, operations management, or a related industry required • 3+ years of experience leading managers, supervisors, technicians, or cross-functional teams required • Demonstrated experience managing P&L performance, budgeting, forecasting, and business metrics required • Proficiency with Google Workspace and Microsoft Office Suite products (Excel, PowerPoint, Word, Outlook) • Experience using service management, dispatching, and workforce management systems • Be eligible for Professional Registration • Ability to maintain required company and customer site certifications • Excellent organizational, communication, and leadership skills • Strong customer relationship management and conflict resolution abilities • Ability to interface with cross-functional teams and all levels of personnel and management • Strong financial acumen and business decision-making capabilities • Strong problem-solving and analytical skills • Ability to work independently while managing multiple priorities and competing demands • Effective verbal and written communication skills • Ability to think and act strategically and proactively • Strong presentation, coaching, and mentoring skills • Resourcefulness, flexibility, and resiliency in a dynamic and fast-paced environment • Flexibility to work based on operational needs, including weekend dispatch coverage and after-hours support • Ability to travel regularly within assigned regions, including occasional overnight travel • Capability to pass background checks and initial drug screening • Valid driver’s license • Commitment to following company safety policies and procedures • Ability to comply with customer-specific site safety requirements

🏖️ Benefits

• Full-time employment • Company-provided equipment and proper lifting techniques for required lifting tasks • Training for career development and maintaining required certifications • Leadership development and management training opportunities • Ability to maintain required company and customer site certifications • Reasonable accommodations for individuals with disabilities

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume