Manager on Duty

Job not on LinkedIn

🔥 0 minutes ago

🌵 Arizona, Michigan – Remote

🌵 Arizona – Remote 🚗 Michigan – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 25 days.
• No salary listed.

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TaskUs

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2008

🏥 Healthcare

📦 Logistics

📣 Marketing

💰 Private Equity Round on 2018-08

Healthcare • Logistics • Marketing

TaskUs is a business process outsourcing company that provides digital transformation and technology services to various industries. They offer services including digital customer experience, trust and safety, learning as a service, sales outsourcing, and consulting. TaskUs also specializes in compliance and managing financial crimes, as well as offering AI and data services through their GenAI platform. The company is globally recognized for its high-performance teams, cutting-edge technology, and comprehensive solutions that support industries like entertainment and gaming, financial services, healthcare, social media, retail, and eCommerce.

📋 Description

• Serve as the primary operations leader and escalation point for high-priority safety and operational issues • Make real-time, safety-driven judgment calls regarding fleet and rider issues • Resolve complex situations under pressure while balancing risk, safety, and operational continuity • Partner with local leadership, Engineering, and Safety to direct immediate response actions and ensure business continuity • Provide authoritative updates and clear communication to executive stakeholders • Lead Operations teams in executing escalation pathways and response plans • Conduct structured post-incident reviews, documenting root causes, corrective actions, and lessons learned • Translate findings into updated policies, workflows, and playbooks • Identify recurring trends and propose improvements to operational systems and processes • Lead daily shift and weekly reporting for notable and significant events • Provide feedback to product and quality teams and consult on technical decisions • Standardize escalation frameworks and decision playbooks across markets and partners • Maintain technical knowledge retention and compliance with safety and regulatory standards • Coordinate product releases with vendor teams, including change management and performance tracking • Champion safety and accountability across internal teams and vendor partners • Advise leadership and mentor frontline teams during and after escalations

🎯 Requirements

• Proven experience in high-pressure operational environments such as network operations, aviation, emergency response, or critical infrastructure • Experience with workflow management tools, escalation systems, and knowledge management practices • Proficiency in operating communication and a variety of SW tools and emergency response protocols • Ability to interpret large sets of data to extract trends and analysis • Mastery in real-time critical thinking and de-escalation • Emotional intelligence to prioritize safety and operational continuity during complex incidents • Exceptional verbal and written skills • Ability to provide authoritative direction to cross-functional teams and deliver concise briefings to executive leadership • Willingness and ability to work rotating shifts, including nights, weekends, and holidays, for 24/7 coverage

🏖️ Benefits

• Competitive industry salaries • Medical, dental, and vision insurance • 401(k) with company match • Paid time off including vacation, sick leave, and holidays • Inclusive environment and positive impact on the community • Internal mobility and professional growth opportunities

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