Director, Revenue Enablement – Technical Skills Enablement

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☕ Washington – Remote

☕ Washington – Remote

💵 $180k - $210k / year

⏰ Full Time

🔴 Lead

💹 Revenue Operations

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Smartsheet

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

💼 Consulting

🏥 Healthcare

📣 Marketing

Consulting • Healthcare • Marketing

Smartsheet is a platform designed to manage projects, automate workflows, and build solutions at scale. It offers a wide range of features including automation, team collaboration, dashboards and reporting, and integrations, allowing businesses to streamline their operations. The platform caters to diverse use cases such as project management, IT portfolio management, marketing management, and more, serving various industries including government, finance, and healthcare. Smartsheet also emphasizes security and data protection, ensuring users' data privacy. Additionally, it offers professional services like consulting, training, and implementation support to maximize the platform's capabilities.

📋 Description

• Lead the Technical Skills track of Role Excellence for Solution Engineers, Customer Success Managers, and Professional Services consultants • Build and run the technical enablement strategy, hands-on experiences, reinforcement, and scenario-based assessment across role and proficiency levels • Ensure customer-facing teams can use AI, FDE solutions, and the Smartsheet platform to design, demonstrate, deploy, and optimize solutions • Lead technical content capability and partner with Customer Education and Product to align internal and customer-facing technical learning • Drive role-specific technical skilling for prioritized GTM plays around product General Availability • Collaborate with the Consultative Skills CoE to orchestrate technical and consultative capabilities in customer conversations • Equip managers to assess and coach technical proficiency • Measure and report proficiency outcomes tied to revenue, including technical win rate, deal velocity, solution attach, time to first customer value, adoption, and net retention • Set strategy and own outcomes for the Center of Enablement Excellence, translating company OKRs and GTM priorities into a multi-quarter roadmap • Influence Directors, VPs, and SVPs across Sales, Customer Success, Professional Services, Product, and People to secure alignment and investment • Build and lead a high-performing team; hire, coach, and develop leaders • Manage operating cadence, budget, headcount, vendors, priorities, and global execution • Apply AI and modern learning technology to scale just-in-time, proficiency-aware skilling experiences • Partner with fellow CoE Directors to deliver an end-to-end capability journey • Report to the VP of Revenue Enablement

🎯 Requirements

• Technical credibility in SaaS, work management, automation, or enterprise platforms, ideally from experience leading or building solution engineering, customer success, or professional services teams • Experience designing hands-on technical learning, certification, and validation programs at scale • Ability to translate complex product and architecture concepts for a range of audiences and partner credibly with Engineering and Product leaders • 12+ years of experience in enablement, learning and development, sales or customer-facing operations, or a closely related discipline in a high-growth SaaS or technology company • 6+ years of experience leading managers and/or senior individual contributors, with a record of building, developing, and retaining high-performing teams • Demonstrated ability to influence and partner with senior and executive stakeholders, including VP and SVP leaders, and align cross-functional teams without direct authority • Proven strategic thinking and execution, including turning an ambiguous vision into a scaled, measured program that changed behavior and moved business results • Experience building programs on a competency or proficiency framework and using data to link enablement investment to business outcomes (required) • Proven record of leading teams and working in environments strongly focused on sales and metric driven roles (e.g., ARR, Pipeline) • Prior success building AI and FDE solution fluency across SE, CS, and PS roles to drive measurable business outcomes • Track record of improving field proficiency and customer outcomes with data • Strong command of adult learning principles, modern enablement technology, and AI-enabled content and delivery • Executive-level communication, storytelling, and presentation skills, with sound judgment and a bias to action in a fast-moving environment • Experience managing budgets, vendors, and global programs across time zones • BA/BS required; MBA or advanced degree preferred, or equivalent experience

🏖️ Benefits

• Employer subsidized medical/vision and dental coverage for full-time employees • 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay) • Monthly stipend to support your work and productivity • Flexible Time Away Program, plus Sick Time Off • US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans • US employees receive 12 paid holidays per year • Up to 24 weeks of Parental Leave • Personal paid Volunteer Day to support our community • Opportunities for professional growth and development including access to Udemy online courses • Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account • Teleworking options from any registered location in the U.S. (role specific) • Market competitive incentive opportunity

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