Admission Team Lead

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🔥 19 hours ago

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Logo of SNHU Careers

SNHU Careers

10,000+ employees

Founded 1932

💼 Consulting

🏥 Healthcare

📣 Marketing

Consulting • Healthcare • Marketing

SNHU Careers is the careers and hiring portal for Southern New Hampshire University, a nonprofit institution focused on transforming learners’ lives. The site promotes the university’s mission-driven culture, inclusive values, employee benefits (including remote work options and paid time off), and a wide range of job categories from academics and teaching to business operations, student support, marketing, and campus roles. It encourages talent community sign-ups and highlights professional development, diversity and equity initiatives, and flexible work arrangements.

📋 Description

• Lead and oversee a team of admission counselors contacting, engaging and enrolling students in undergraduate and graduate programs • Establish performance goals and standards to meet or exceed enrollment, inquiry-to-enroll conversion and new-start melt goals • Evaluate employee performance and provide coaching, monitoring and corrective action • Identify performance gaps and develop and implement coaching and training plans • Manage Admission Counselor schedules and ensure staff coverage during operating hours • Monitor and report team performance statistics and provide data analysis to management • Serve as an informational resource on SNHU degree programs and admissions • Ensure counselors have current information about degree programs, admission requirements and process changes • Hold team meetings and determine how to communicate new information • Assist counselors with applicant questions and complaints and bring matters to timely resolution • Conduct and document scheduled one-on-ones, including discussing performance and evaluating calls and chat/email communications • Assist with commencement ceremonies and reception events as needed • Report to the Director of Admissions

🎯 Requirements

• 3+ years of experience in a sales and marketing environment • Bachelor's degree or 1+ years of Admission experience • One year of leadership experience, formal or articulated informal leadership experience • 9+ months as a full-time SNHU employee required for internal applicants only • Must reside in and work from one of the approved states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin or Wyoming • Flexible to work either Tuesday–Saturday or Sunday–Thursday • Ability to work the specified shifts according to Central, Eastern, Mountain or Pacific Time • Reliable internet connection and a dedicated, properly equipped workspace free of distractions

🏖️ Benefits

• High-quality, low-deductible medical insurance • Low to no-cost dental and vision plans • 5 weeks of paid time off • Almost a dozen paid holidays • Employer-funded retirement • Free tuition program • Parental leave • Mental health and wellbeing resources • Remote work option in approved states • Reliable internet connection and dedicated, properly equipped workspace requirement for remote employees

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