Manager, LMS Extensibility

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🔥 13 hours ago

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SNHU Careers

10,000+ employees

Founded 1932

💼 Consulting

🏥 Healthcare

📣 Marketing

Consulting • Healthcare • Marketing

SNHU Careers is the careers and hiring portal for Southern New Hampshire University, a nonprofit institution focused on transforming learners’ lives. The site promotes the university’s mission-driven culture, inclusive values, employee benefits (including remote work options and paid time off), and a wide range of job categories from academics and teaching to business operations, student support, marketing, and campus roles. It encourages talent community sign-ups and highlights professional development, diversity and equity initiatives, and flexible work arrangements.

📋 Description

• Lead a formal, cross-functional LMS Extensibility function focused on integrations, interoperability standards, and platform extensibility • Own the LMS integrations and customization portfolio and roadmap, including intake, prioritization, dependency mapping, and delivery planning • Define, maintain, and socialize LMS integration standards, including LTI, API practices, identity/SSO patterns, data handling, and operational readiness • Build team expertise around 1EdTech interoperability standards • Govern LMS integration approaches across vendors, internal development teams, and operational stakeholders • Own Banner–Brightspace integration components, including product ownership, process ownership, configuration alignment, issue triage, and lifecycle planning • Lead testing, UAT, and release readiness for SIS/LMS changes and enhancements • Improve end-to-end data flows affecting enrollment, course provisioning, roles, and grade processes • Manage the lifecycle of LTI integrations, including tool evaluation, standards conformance, configuration, privacy/security alignment, and vendor escalation • Oversee API-based and custom LMS integrations, including documentation, monitoring, alerting, and support handoffs • Lead SSO integration patterns with identity and security teams • Ensure reliable LMS and integrated-system support for staff, faculty, and students • Own and improve Course Roll and Grade Pass Back processes and adjacent term-start workflows • Partner with LMS Operations on incident and problem management and root-cause remediation • Provide people leadership through coaching, performance management, goal setting, career development, and workload planning • Reduce single points of failure through cross-training, peer review, shared documentation, and resilient support coverage • Report to the Director of Academic Technology

🎯 Requirements

• 5 years of experience leading cross-functional initiatives requiring technical and business knowledge, business relationship management, team leadership, and communication skills • Bachelor's degree in information systems, computer science, instructional technology, business administration, or similar field • Experience providing leadership and/or support for enterprise LMS ecosystems, preferably D2L Brightspace • Understanding of LTI, edtech standards, APIs, SSO, data exchange, and integration lifecycle management • Experience with SIS/LMS integration concepts, including provisioning, enrollments, roles, course shells, and grade workflows • Working knowledge of SIS-driven processes; Banner preferred • Experience collaborating with technical teams, operational stakeholders, and third-party vendors • Experience managing vendor relationships • Experience communicating technical concepts to technical and non-technical stakeholders • Experience analyzing system issues, identifying root causes, and implementing corrective actions or process improvements • Experience coordinating projects, initiatives, or operational activities involving multiple stakeholders, dependencies, priorities, and timelines • Must reside in and work from one of the approved states • Reliable internet connection and a dedicated, properly equipped workspace free of distractions

🏖️ Benefits

• High-quality, low-deductible medical insurance • Low to no-cost dental and vision plans • 5 weeks of paid time off • Almost a dozen paid holidays • Employer-funded retirement • Free tuition program • Parental leave • Mental health and wellbeing resources • Reliable internet connection and a dedicated, properly equipped workspace for remote employees

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