Regional Director – Customer Solutions, Technical Service

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🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $117.5k - $172.3k / year

⏰ Full Time

🔴 Lead

💻 Solutions Engineer

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Solenis

WebsiteLinkedInAll Job Openings

10,000+ employees

🍽️ Food & Beverage

💼 Consulting

📦 Logistics

Food & Beverage • Consulting • Logistics

Solenis is a leading provider of specialty chemical solutions and services aimed at improving industrial operations and sustainability practices. The company serves various markets, including food & beverage processing, agriculture, pulp & paper, and oil & gas. Solenis is known for its innovative chemistries, advanced monitoring and control systems, and expert support, which enhance operational efficiencies and sustainability for its clients. With a focus on water treatment and process improvements, Solenis helps industries reduce costs, improve productivity, and attain environmental goals through bespoke solutions and consulting services.

📋 Description

• Manage and service Diversey’s institutional customer accounts within the assigned region • Deliver customer growth targets, grow share of wallet, prospect new accounts, and drive customer retention and satisfaction • Manage the region’s P&L and lead approximately four District Managers • Lead, coach, and develop District Managers and field teams • Promote EHS policies, procedures, and safety best practices • Advance team capability across commercial engagement, service, and product/application expertise • Implement regional strategy and deliver financial performance • Identify and pursue new business opportunities, including account analysis and new account P&L models • Partner with Sales Leaders, Key Account Teams, and Sectors to strengthen retention, renewals, and customer experience • Update and grow the sales funnel and launch products and promotions across the region • Conduct sales calls and site visits to monitor program performance and customer satisfaction • Improve field performance metrics and align service delivery with commercial goals • Lead national equipment rollouts, multi-site implementations, and complex service projects • Ensure delivery against SOPs, SLAs, and customer expectations • Deliver revenue, gross profit, cost, new product, and new customer growth targets • Manage regional expense and service budgets, fleet and asset costs, and SG&A productivity • Use data to identify performance gaps and cost improvement opportunities

🎯 Requirements

• Bachelor’s degree in business, Operations, Engineering, or related field • 10+ years of commercial experience • 5+ years leading large teams • 10+ years’ experience collaborating closely with sales, service, and commercial teams • Experience in B2B chemicals, food service, retail, hospitality, or institutional environments • Demonstrated success improving commercial performance and operational efficiency • Excellent commercial skills and experience promoting, selling, and closing deals • Strong financial acumen with experience managing budgets and P&L performance • Excellent communication, interpersonal, and organizational abilities • Demonstrated ability to negotiate at national level of organizations and sell at operational level • Strong business and financial acumen, including budgeting and cost-to-serve management • Proven change leadership, communication, and coaching capability • Ability to travel up to 50%

🏖️ Benefits

• Medical, dental, and vision coverage • 401k with employer match • 15 paid vacation days • 8 paid fixed holidays annually • 24 hours floating holidays • Up to 80 hours of sick time • Sales incentive plan • Professional growth and development opportunities • Competitive compensation