Account Manager – Dealer Solutions

🔥 51 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 10%

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Solera, Inc.

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2005

🚘 Automotive

💼 Consulting

📦 Logistics

Automotive • Consulting • Logistics

Solera, Inc. is a provider of data-driven and AI-enabled solutions for vehicle lifecycle management, fleet management, vehicle repairs, and claims processing. Solera offers a comprehensive suite of services that cater to the needs of dealers, insurers, repair shops, and fleet operators, utilizing advanced analytics to streamline processes and improve efficiency. Their services include vehicle tracking, claims automation, repair database management, and fleet intelligence, among others. With vast amounts of data and strong industry partnerships, Solera aims to enhance business outcomes for their clients across the automotive sector.

📋 Description

• Serve as the main point of contact for dealer leadership, including Dealer Principals, General Managers, Fixed Ops Directors, BDC Managers, and OEM field reps • Build trusted relationships that strengthen long-term loyalty and strategic alignment • Conduct proactive business reviews, executive updates, and ongoing communication touchpoints • Own renewal preparation, negotiation strategy, and contract execution for assigned accounts • Identify at-risk accounts and collaborate on recovery plans • Develop annual and quarterly account plans covering goals, product adoption, expansion opportunities, and risk mitigation • Drive expansion revenue through cross-sell and upsell of DMS, CRM, Service, and Marketing modules • Partner with Solution Performance Managers and SMEs to support product adoption and performance • Translate performance-review insights into actionable account plans • Monitor product utilization, customer satisfaction, support trends, and performance KPIs • Create action plans for customer health risks and engage cross-functional teams on escalations and workflow gaps • Collaborate with Customer Success, Product, Support, Professional Services, and Marketing • Provide field insights on product enhancements, competitive threats, adoption barriers, and dealer operational needs • Travel 60–75% depending on territory size and dealer visit requirements

🎯 Requirements

• 3–6+ years in automotive SaaS, dealership technology, or automotive retail operations • Strong understanding of dealership workflows across fixed ops, variable ops, CRM, and marketing • Experience managing a customer book of business, with accountability for retention and expansion • Excellent communication, relationship-building, and presentation skills • Ability to analyse data and translate insights into customer recommendations • Preferred: Experience with automotive DMS, CRM, Fix Ops Service Scheduling/Inspection, and Marketing platforms • Preferred: Background in dealership operations (BDC, service lane, sales management, or digital marketing) • Preferred: Familiarity with OEM programs, certification requirements, and compliance standards • Preferred: Prior success using account planning methodologies (e.g., plan-on-a-page, mutual success plans, health scoring frameworks)

🏖️ Benefits

• 60–75% travel depending on territory size and dealer visit requirements • Equal opportunity employment