Implementation Support Specialist

🔥 14 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Solera, Inc.

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2005

🚘 Automotive

💼 Consulting

📦 Logistics

Automotive • Consulting • Logistics

Solera, Inc. is a provider of data-driven and AI-enabled solutions for vehicle lifecycle management, fleet management, vehicle repairs, and claims processing. Solera offers a comprehensive suite of services that cater to the needs of dealers, insurers, repair shops, and fleet operators, utilizing advanced analytics to streamline processes and improve efficiency. Their services include vehicle tracking, claims automation, repair database management, and fleet intelligence, among others. With vast amounts of data and strong industry partnerships, Solera aims to enhance business outcomes for their clients across the automotive sector.

📋 Description

• Complete simple to moderately complex tasks related to customer installations of products. • Consultatively work with assigned clients to determine setup requirements, configure products to customer specifications, and complete installations. • Ensure products are updated accurately and product integration processes are deployed within expected timelines. • Provide client support via phone and email throughout the installation process. • Interact with internal teams to initiate and maintain successful implementations and share customer-driven improvements and desired changes. • Coordinate training dates with customers and Implementation Trainers. • Work with Implementation Trainers during training on additional setup items or support issues. • Maintain internal documentation of installation tasks, details, and client communication in Salesforce throughout the installation period. • Work independently under general supervision with minimal directions. • Self-prioritize workload to optimize time and ensure contract billing is timely and accurate. • Perform other duties as assigned.

🎯 Requirements

• Prior automotive and/or implementation experience are a plus. • Some Microsoft Office and SalesForce skills preferred. • Excellent verbal and written communication skills, and ability to effectively interact with both internal and external customers. • Strong organizational skills to effectively multi-task, prioritize responsibilities, and proactively follow-up on tasks. • Successful in working in a fast-paced environment. • Adapts easy to change. • Analytical with the ability to learn new products and solutions quickly. • Self-motivated and highly effective when working independently with minimal supervision. • Strong problem solving and decision-making skills, with ability to follow through independently and multi-task. • Highly developed sense of integrity and commitment to customer satisfaction, with a drive for excellence and willingness to adapt. • Must be currently authorized to work in the United States on a full-time basis without the need for employer sponsorship.