Senior Customer Success Engineer

🕒 May 19

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

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solo.io

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

🔌 API

🏢 Enterprise

API • Cloud Computing • Enterprise

Solo. io is a company specializing in cloud-native API management and service connectivity solutions. Their products, such as Gloo Gateway and Gloo Mesh, aim to automate security, observability, resiliency, and traffic control for APIs and workloads in any environment. Built on leading open-source technologies like Envoy, Kubernetes, and Istio, Solo. io provides solutions for zero-trust, federated, and omni-directional cloud connectivity. Their focus includes helping organizations transition to modern cloud infrastructures by offering scalable, operable, and high-performance tools for managing service and API connections.

📋 Description

• Provide daily expert guidance to existing customers • Develop strong relationships with customers, sales, and product teams • Proactively guide customers through their architectural and product setup and decisions • Troubleshoot and solve complex situations collaborating with Developers and Field Engineers • Contribute to Solo.io projects by submitting issues, pull requests, and documentation • Stay current with fast-moving additions to Solo.io products and related technologies to retain domain expertise and credibility • Manage stressful situations with calm professionalism, empathy, and compassion • Actively engage with the Solo.io community and related open source projects to foster adoption and grow external contributions

🎯 Requirements

• At least two years of hands-on experience with Kubernetes • Working knowledge of Go, Java, Node.js or related, modern programming language • Ability to dig into code to troubleshoot • Strong written and verbal communication skills.

🏖️ Benefits

• At Solo, our culture is all about hiring great people, creating a fun and fast-paced work culture, and letting our teams work with our customers to successfully solve their challenges. • Solo works collaboratively with our customers, partners and open source communities to deliver technology innovation, technology solutions, architectural best-practices, and hands-on education.