Associate Field Service Engineer

🔥 0 minutes ago

🦌 Connecticut, New Jersey, +2 more states – Remote

🦌 Connecticut – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🍂 Massachusetts – Remote

💵 $55k - $60k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔧 Field Service Engineer

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Sony

WebsiteLinkedInAll Job Openings

10,000+ employees

🎮 Gaming

📱 Media

💰 $700M Post IPO equity on 2024-08

Gaming • Media

Sony is a multinational conglomerate headquartered in Japan that designs, manufactures and distributes consumer electronics, creates and distributes entertainment content (music, movies and TV), and operates one of the world’s leading gaming platforms (PlayStation). Its businesses span consumer electronics and professional products (cameras, audio, TVs, imaging and sensing solutions), Games & Network Services (Sony Interactive Entertainment / PlayStation), Music and Pictures (movie and TV studios), and financial services and technology initiatives. Sony pursues innovation across hardware, software and content, and invests in AI and new technology ventures.

📋 Description

• Train alongside Field Service Engineers at customer site visits, including installations, preventive maintenance, and repairs • Assist with troubleshooting technical issues related to flow cytometry instrumentation • Learn and follow service procedures, technical memos, safety standards, and documentation requirements • Learn to use Salesforce and prepare Field Service Reports • Communicate product quality observations or service concerns to appropriate team members • Work closely with Field Service, Sales, and Field Applications teams • Support customer satisfaction through professional communication and timely follow-up • Assist with maintaining service parts and inventory organization • Complete expense reports and enter hours into a weekly timesheet • Develop understanding of flow cytometry systems, including optics, fluidics, electronics, and pneumatics • Travel to customer sites within the assigned region as required • Work from home on phone/remotely for technical troubleshooting when not traveling to customer sites

🎯 Requirements

• Recent college graduate within the past 6 months • Must hold a 2-year Associate degree or 4-year Bachelor’s degree; the Bachelor’s degree is preferred • Degree in Engineering, Biomedical Engineering, Electronics, Mechanical Engineering, Life Sciences, or a related technical discipline • Interest in field service, laboratory instrumentation, medical devices, biotechnology, or life science equipment • Strong analytical and problem-solving skills • Strong customer focus and professional communication skills • Highly organized with good follow-up skills • Self-motivated team player with willingness to learn • Basic understanding of flow cytometry or related scientific disciplines is a plus • Computer skills, including typing, email, and basic software use • Valid driver’s license • Own or have access to a reliable vehicle • Valid U.S. passport for potential travel to Canada • Authorized to work in the United States • Ability to travel, including overnight travel, as needed • Flexibility with schedule and ability to adapt to last-minute changes

🏖️ Benefits

• Medical, dental, and vision coverage with coverage for spouses/domestic partners and child dependents • Voluntary Long-Term Care benefit with a life insurance component • Mental health and emotional well-being benefits at no cost to you, your spouse/domestic partner and child dependents • Flexible Work Arrangements, including remote and hybrid work schedules • Vacation • Paid holidays • Sick leave • Summer Fridays (early release) • Winter break between Christmas and New Year’s Day (based on business needs) • Employee business resource groups (EBRGs) • Hourly pay with eligibility for overtime • Potential transition to a full-time regular Field Service Engineer I position for selected candidates