Customer Care Section Manager

🔥 8 minutes ago

🏈 Alabama, Colorado, +5 more states – Remote

🏈 Alabama – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🌲 North Carolina – Remote 🌴 South Carolina – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote

💵 $49.9k - $79.7k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SouthState Bank

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏦 Banking

💸 Finance

💳 Fintech

Banking • Finance • Fintech

SouthState Bank is a financial institution that offers a wide range of banking products and services. It provides personal banking solutions such as checking and savings accounts, credit cards, and online and mobile banking. The bank also offers borrowing options including personal loans, mortgages, and home equity lines of credit. Additionally, SouthState Bank provides investment services like financial and retirement planning. For businesses, it offers small business and commercial banking services, including loans, lines of credit, and cash flow management. They also provide wealth management services for personal and corporate clients.

📋 Description

• Direct and oversee Customer Care team members to achieve department goals • Motivate and inspire the team to meet daily and monthly goals • Ensure service levels, abandonment rates, and quality service expectations are met • Coach employees, provide feedback, develop career paths, and track performance • Monitor team development and continuous improvement • Communicate the company purpose, core values, and mission • Ensure representatives follow schedules • Prepare performance and goal reports • Conduct monthly coaching meetings with team members • Facilitate team communication and resolve issues • Support departmental objectives, conversion targets, product rollouts, and technology updates • Handle escalated calls, complaints, and questions • Prepare, schedule, and present team meetings • Recommend solutions to improve service quality and departmental processes • Monitor calls professionally and objectively • Maintain awareness of financial-services technologies • Develop procedures or technology improvements to increase call-center efficiency

🎯 Requirements

• High School diploma required • College or Associate Degree preferred • Previous work experience with a financial institution • Work experience in a call center or related field • Strong knowledge of banking operations procedures • Ability to navigate banking systems and interpret team member and customer needs • Strong computer skills and ability to navigate systems for quick resolution • Strong knowledge of customer care techniques and processes • Verbal, listening, and problem-solving skills • Strong coaching skills and ability to develop goals for success • Excellent writing skills • Computer navigation, troubleshooting, and keyboarding skills • Ability to navigate multiple systems • Ability to handle confidential information professionally • Flexible hours when necessary • Must be available to travel when necessary • Dedicated work area separated from living areas • Ability to secure sensitive company documents • Must not provide child or adult care during scheduled work hours • Reliable internet via Cable, DSL, or Fiber Optic/FiOS with at least 10 Mbps download and 5 Mbps upload • Direct Ethernet connection to router/modem

🏖️ Benefits

• Remote work opportunity • Flexible hours when necessary • Dedicated remote work area and information privacy requirements • Minimum 10 Mbps download and 5 Mbps upload internet requirement • Annual Regulatory Compliance Training • Successful completion of assigned training