Customer Care Section Manager

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🔥 0 minutes ago

🏈 Alabama, Colorado, +5 more states – Remote

🏈 Alabama – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🌲 North Carolina – Remote 🌴 South Carolina – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote

💵 $49.9k - $79.7k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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SouthState Bank

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏦 Banking

💸 Finance

💳 Fintech

Banking • Finance • Fintech

SouthState Bank is a financial institution that offers a wide range of banking products and services. It provides personal banking solutions such as checking and savings accounts, credit cards, and online and mobile banking. The bank also offers borrowing options including personal loans, mortgages, and home equity lines of credit. Additionally, SouthState Bank provides investment services like financial and retirement planning. For businesses, it offers small business and commercial banking services, including loans, lines of credit, and cash flow management. They also provide wealth management services for personal and corporate clients.

📋 Description

• Provides direction and oversight to team members to ensure all department goals are achieved. • Responsible for ensuring a superior service-oriented and professional working environment by supervising and coaching the performance of their team members. • Ensures that the Customer Care Representatives are following rules and regulations of SouthState Bank. • Motivates and inspires the team to meet and surpass their goals on a daily and monthly basis. • Sets clear expectations and goals to ensure the overall customer care team succeeds in the highest customer satisfaction. • Ensures team members are meeting Service Levels, abandonment rates, and quality service expectations each month. • Develops career paths for all employees to identify growth potential and tracks performance. • Responsible for communicating the company’s purpose, core values, and mission to the team. • Prepares documentation such as reports on team member’s performance and goals set. • Meets monthly with team members to praise performance, and coach areas needed for progression. • Works to meet departmental objectives, including conversion targets, product rollouts, and technology updates. • Handles escalated calls, complaints, and questions as necessary.

🎯 Requirements

• High School diploma required, College or Associate Degree preferred. • Previous work experience with a financial institution. • Must having working experience in a call center or other related field. • Strong knowledge of banking operations procedures but not limited to navigating banking systems and interpreting team members and customer needs. • Strong computer skills and ability to navigate systems for quick resolution. • Must have strong knowledge of customer care techniques and processes including verbal, listening, and problem-solving skills. • Must be a strong coach and understand team members needs and develop goals for success. • Must have outgoing and upbeat personality. • Excellent writing skills. • Knowledge of computer navigation, troubleshooting and keyboarding skills, including the ability to navigate between multiple systems. • Ability to work with confidential information, both internally and externally, in a professional manner. • Ability to have flexible hours when necessary. • Interpersonal skills to create a positive and effective work environment. • Have a natural flair for coaching, motivating, and interacting with people.

🏖️ Benefits

• Equal Opportunity Employer, including disabled/veterans.