Service Desk Technician II

Job not on LinkedIn

🔥 0 minutes ago

🏈 Alabama, Colorado, +5 more states – Remote

🏈 Alabama – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🌲 North Carolina – Remote 🌴 South Carolina – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote

💵 $49.9k - $79.7k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

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SouthState Bank

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏦 Banking

💸 Finance

💳 Fintech

Banking • Finance • Fintech

SouthState Bank is a financial institution that offers a wide range of banking products and services. It provides personal banking solutions such as checking and savings accounts, credit cards, and online and mobile banking. The bank also offers borrowing options including personal loans, mortgages, and home equity lines of credit. Additionally, SouthState Bank provides investment services like financial and retirement planning. For businesses, it offers small business and commercial banking services, including loans, lines of credit, and cash flow management. They also provide wealth management services for personal and corporate clients.

📋 Description

• Ensure proper computer operation so end users can accomplish business tasks • Receive, prioritize, document, and resolve end-user help requests • Escalate incidents as appropriate to maintain SLA expectations • Perform onsite visits or remote desktop-level troubleshooting • Install and upgrade software, install hardware, and configure systems and applications • Resolve complex technical environment issues and support implementations • Perform data mining and analysis to identify trends and continuous-improvement opportunities • Handle Service Desk requests via telephone, email, and chat • Coordinate and execute small projects such as PC refreshes, printer replacements, and application deployments • Perform preventative maintenance on workstations, printers, and peripherals • Test fixes and perform post-resolution follow-ups • Develop help sheets, Knowledge Base content, and FAQ lists • Record, track, and document the Service Desk problem-solving process through final resolution • Identify and learn software and hardware used and supported by the organization

🎯 Requirements

• Bachelor's degree in IT or related field, or equivalent experience • 4–6 years of technical support experience • Experience applying OS images and installing software • Expert knowledge of computer hardware, software, and networking concepts • Exceptional communication skills and ability to work well in a team • Expert knowledge of Microsoft Office applications • Expert troubleshooting skills to diagnose and resolve technical issues • Expert knowledge of mobile devices and applications • Ability to follow documented procedures and instructions • Excellent interpersonal skills and advanced computer skills • Ability to read, write, speak, and understand English • Ability to absorb and retain information quickly • Proven analytical and problem-solving abilities • Strong customer service skills and mindset • Keen attention to detail and clear ticket documentation • Experience in a team-oriented, collaborative, and fast-paced environment • Ability to drive a company vehicle to and from other locations • Ability to lift and transport moderately heavy objects such as computers and peripherals • Secure, distraction-free home office and reliable private internet connection when working remotely

🏖️ Benefits

• On the job training and any additional training as needed • Required annual compliance training • New Employee Orientation • Continual updates of banking-system processes • Remote work option with a secure home office • Reliable private internet connection; cable or fiber connections preferred • Company vehicle use for travel to and from other locations